JZ旅游集团员工绩效考核体系的优化研究

发布时间：2018-11-19 08:31

【摘要】：面对国际金融危机,国务院出台加强发展旅游业支柱产业地位的政策。然而,我国旅游业起步较晚,过分依赖旅游资源的吸引力而忽视对旅游业人力资源的开发与管理,导致旅游业绩效管理水平滞后,严重制约了旅游企业的快速发展。因此,我国旅游企业成长发展的当务之急是建立科学、有效的绩效考核体系。JZ旅游集团作为一个由国有传统企业整合成立的自然景区旅游集团公司,在旅游企业绩效管理问题方面具有典型代表性,因此,本文在对绩效考核理论与旅游企业绩效管理研究的文献梳理基础上,通过文献研究法、问卷调查法和经验总结法详细分析了JZ旅游集团绩效考核现状与问题,最后选取综合部部门经理与员工的绩效考核为具体优化设计对象,采用以关键绩效指标(KPI)为主的考核方法,根据绩效考核设计原则,从业绩、能力、态度三个角度进行绩效考核体系的优化设计。在优化设计的过程中,本文首先确定了优化设计的基本思路,提出了由绩效计划制定、绩效考核计划实施、绩效考核、绩效反馈面谈、应用考核结果、绩效改进等六大模块组成的JZ旅游集团员工绩效考核优化设计基本模式,并选取JZ旅游集团综合部部门经理和基层员工作为绩效考核体系优化设计的具体研究对象进行了绩效考核标准制定过程的详细阐述,经过绩效考核计划的制定、绩效考核计划的实施、绩效考核结果的应用、绩效结果反馈与改进等模块的阐述分析提供了JZ旅游集团员工绩效考核体系优化的解决方案。本文最后从制度保障、人才保障和体系保障等三个方面提出了JZ旅游集团员工绩效考核体系优化的保障措施。
[Abstract]:In the face of the international financial crisis, the State Council has issued a policy of strengthening the status of tourism as a pillar industry. However, the tourism industry of our country starts late, relying too much on the attraction of tourism resources and neglecting the development and management of tourism human resources, which leads to the lagged level of tourism performance management, which seriously restricts the rapid development of tourism enterprises. Therefore, the urgent task for the growth and development of tourism enterprises in China is to establish a scientific and effective performance appraisal system. JZ Tourism Group is a natural scenic spot tourism group company established by state-owned traditional enterprises. In the tourism enterprise performance management aspect has the typical representative, therefore, this article in the performance appraisal theory and the tourism enterprise performance management research literature combing foundation, through the literature research method, The present situation and problems of JZ tourism group performance appraisal are analyzed in detail by questionnaire survey and experience summary method. Finally, the performance appraisal of integrated department managers and employees is selected as the specific optimization design object. According to the principle of performance appraisal design, the performance appraisal system is optimized from three angles: performance, ability and attitude. In the process of optimization design, this paper first determines the basic idea of optimization design, and puts forward the performance plan formulation, performance appraisal plan implementation, performance appraisal, performance feedback interview, application of evaluation results. Performance improvement and other six modules of the JZ Tourism Group staff performance evaluation optimization design model, And select the JZ tourism group integrated department manager and grass-roots staff as the specific research object of the performance appraisal system optimization design to elaborate the process of performance evaluation standard formulation, after the formulation of performance appraisal plan, The implementation of the performance appraisal plan, the application of the performance appraisal results, the feedback and improvement of the performance results provide a solution to optimize the performance appraisal system of JZ tourism group employees. Finally, this paper puts forward the measures to optimize the staff performance appraisal system of JZ Tourism Group from three aspects: system guarantee, talent guarantee and system guarantee.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F592.6

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