在线社交网络与人员流动对组织隐性知识共享影响研究

发布时间：2018-04-06 23:33

本文选题：隐性知识　切入点：在线社交网络　出处：《北京邮电大学》2016年博士论文

【摘要】：随着知识经济时代的到来,知识已取代自然资源、劳动力资源和资本资源等,成为企业创造并维持其持续竞争优势的基础。而知识按照其可呈现程度的不同可分为显性知识与隐性知识。人类的知识主要足隐性知识,或者是基于隐性的显性知识。对于企业组织而言,组织学习最重要的问题是知识在企业组织内部和组织之间的有效传播,尤其是主要体现为隐性知识的“最佳实践经验”的传播与共享。因此,如何有效促进组织内部和组织之间的隐性知识共享已成为现代企业管理理论研究和实践应用中亟待解决的重要问题。由于隐性知识存储在个人的心智之中,高度个性化,难以模仿、转移,因此人员流动是组织间隐性知识共享的重要影响因素。此外,随着移动互联网的广泛使用,企业组织中许多雇员开始应用微信、MSN等在线社交网络进行即时交流和相互学习,也在很大程度上促进了隐性知识的传播。近年来,虽然学者们提出了许多关于隐性知识共享方面的研究成果,但已有研究还缺乏关于人员流动和在线社交网络等对组织之间及组织中隐性知识共享的影响方面的定性与定量研究,不能充分满足企业解决组织内部及组织之间知识共享问题的实际需要。因此,研究人员流动对组织间隐性知识共享影响及在线社交网络对组织内部隐性知识共享的影响,具有重要的理论与现实意义。本文以网络传染病动力学理论与均匀混合动力学理论为理论基础,根据组织内部及组织之间隐性知识共享的过程和特征,建立相关的数学模型,并利用计算机进行仿真。通过对模型性态的分析和计算机仿真来显示隐性知识传播的发展过程,预测隐性知识传播的规律和发展趋势,分析隐性知识共享的影响因素,并对影响因素进行敏感性分析,寻求促进隐性知识共享的最优决策,为促进组织内部及组织之间的隐性知识共享提供理论基础和数量依据。本文首先针对存在人员相互流动的两个组织,建立了两组织间的隐性知识传播模型,给出区分实现组织间隐性知识共享与否的阈值。研究表明,员工在组织之间按一定比例适当流动可以有效促进组织间隐性知识共享,使得两组织同时实现隐性知识共享;而如果人员流动不合理,则会对两个组织中的隐性知识传播同时产生抑制作用。其次,针对某一组织,将组织中使用在线社交网络进行交流的员工与员工之间面对面接触交流都看作无向网络,考虑利用在线社交网络进行隐性知识传播和通过面对面接触传播两种传播途径,建立了均匀混合与复杂网络共存的耦合网络隐性知识传播模型,给出区分实现组织内部成员之间隐性知识共享与否的阈值,分析组织中用户接触网络的网络结构对隐性知识共享产生的影响,得出一个与以往建立在均匀混合网络上研究组织隐性知识共享问题具有本质差异的结论:如果用户接触网络具有足够高的异质性,那么知识传播阈值会消失。这一结论颠覆了传统的有限传播阈值理论:均匀混合网络上始终存在有限阈值。第三,建立了带有个体意愿的隐性知识网络传播模型,系统分析了个体意愿对组织隐性知识共享产生的影响,给出区分实现组织内部隐性知识共享与否的、带有意愿影响因素的阈值,得出两种不同的促进组织隐性知识共享的方法,并通过参数的敏感性分析比较了两种方法的有效性。本文对所建立的三个数学模型进行数值仿真验证了所得结论的正确性。阈值理论说明,在实现组织内部及组之间隐性知识共享过程中,当少数成员个体获得了某一隐性知识可能不会实现隐性知识的共享,只有当获得隐性知识的成员数量达到某一临界值时,知识才会在组织内部或组织之间传播,永不流失。阈值的得出为促进组织内部及组织间隐性知识的传播与共享实现数量化、系统化管理提供了重要的理论依据。在研究过程中,本文全面借鉴已有的相关研究出成果,将网络传染病动力学理论与均匀混合动力学理论巧妙地应用于组织隐性知识共享研究中,在此基础上系统地构建并分析组织内部及组织之间的隐性知识传播模型,找出关键影响因素,这使得本研究成果对组织隐性知识共享研究具有一定的理论意义和应用价值。
[Abstract]:With the advent of knowledge economy, knowledge has replaced the natural resources, labor and capital resources, becomes the enterprise to create and maintain the sustainable competitive advantage and knowledge. According to the present different degree can be divided into explicit knowledge and tacit knowledge. Tacit knowledge is full of human knowledge, explicit knowledge or tacit based on the enterprise organizational learning organization, the most important problem is the effective dissemination of knowledge in the enterprise internal organization and organization, especially the dissemination of tacit knowledge is mainly embodied in "best practices" and sharing. Therefore, how to effectively promote has become an urgent problem of modern enterprise management theory and practical application the tacit knowledge sharing within and between organizations. The tacit knowledge is stored in the individual mind, highly personalized, difficult to imitate, transfer, Therefore, personnel flow is the important influence factors of tacit knowledge sharing between organizations. In addition, with the widespread use of mobile Internet, many employees in enterprise organizations began to use WeChat, MSN and other online social networks in real time exchanges and mutual learning, but also promote the diffusion of tacit knowledge to a great extent. In recent years, scholars put forward a lot of research on the tacit knowledge sharing, but also the lack of existing research on mobility and online social networks on the qualitative and quantitative study on effect of tacit knowledge sharing between organizations and organizations in the area, can not fully meet the actual needs enterprises to solve the problem of knowledge sharing between organizations and organizations. Therefore, the research on personnel flow influence of online social networks and the internal tacit knowledge sharing organization tacit knowledge sharing between organizations, has the important theory and Practical significance. This paper takes the network epidemic dynamics theory and uniform mixing dynamics theory, according to the process and characteristics of tacit knowledge sharing between organizations and organizations, establish relevant mathematical model, and simulated using computer. To show the development process of tacit knowledge transfer through analysis and computer simulation of the model. The prediction rule and development trend of the dissemination of tacit knowledge, analysis of influence factors of tacit knowledge sharing, and analyze the sensitivity of factors, seeking to promote the optimal decision of tacit knowledge sharing, and provide a theoretical basis for promoting tacit knowledge sharing based on the number of internal organization and organization between the two organizations. In this paper, there is mutual flow of personnel established, tacit knowledge communication model between the two organizations, are distinguished and achieve the threshold of tacit knowledge sharing between organizations Value. The study shows that the staff in the organization according to a certain proportion between the appropriate flow can effectively promote the tacit knowledge sharing among organizations, the organization and implementation of the two tacit knowledge sharing; and if the flow of personnel is not reasonable, it will also inhibit the dissemination of tacit knowledge in two organizations. Secondly, according to an organization, between employees with the staff in the organization to communicate with online social network face to face contact as an undirected network, considering the dissemination of tacit knowledge through face-to-face contact and communication two communication ways of using online social network, established coupled network tacit knowledge propagation model mixed with complex networks coexist, and realize the threshold are distinguished whether or not the tacit knowledge sharing among organization members, network user analysis organization contact network sharing the influence of tacit knowledge, too A contrast to the past based on mixed research organization tacit knowledge sharing network has essential difference to the conclusion: if the user has the contact network heterogeneity is high enough, then the knowledge propagation threshold will disappear. This conclusion is to subvert the traditional theory of finite propagation threshold: finite threshold there is always mixed network. Third the establishment of the tacit knowledge, network transmission model with the wishes of the individual, the individual will share system analysis on the impact of organizational tacit knowledge, given the distinction between realizing organization tacit knowledge sharing or not, with threshold factors will influence that two kinds of different methods of promoting tacit knowledge sharing in the organization, and compare the effectiveness two methods of sensitivity analysis by parameters. The correctness of the three models in this paper are verified by numerical simulation results. The threshold theory, in between organization and group of tacit knowledge sharing in the process, when a few members of the individual was not sharing tacit knowledge a tacit knowledge, only when the number of members of the tacit knowledge reaches a critical value, the knowledge will spread in the internal organization or threshold are never lost. That in order to promote the organization and inter organization tacit knowledge sharing and quantity, provides an important theoretical basis for system management. In the process of research, this paper draw on existing research results, the network epidemic dynamics theory and hybrid dynamics theory skillfully applied to tacit knowledge sharing of uniform on this basis, the system construction and analysis of tacit knowledge communication model between within the organization and organization, find out the key factors, which makes the The results of this study have some theoretical significance and application value for the study of organizational tacit knowledge sharing.

【学位授予单位】：北京邮电大学
【学位级别】：博士
【学位授予年份】：2016
【分类号】：F272;F272.92

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