AX公司质量风险控制研究

发布时间：2018-05-12 10:40

本文选题：质量风险 + 风险控制　；参考：《东华大学》2016年硕士论文

【摘要】：企业在日常运行过程中往往会发现一些现实的或潜在的风险,通常会采用传统的方法解决即根据经验,运用行政的途径消除或控制这些风险。AX企业在实际运营过程中也发现,现有的质量体系无法满足企业日益增长的对于质量风险管控的需求。为寻求更好地控制风险,企业可以采用通过对完善质量体系的途径,满足企业对质量风险的管控需求。本文从完善质量体系的角度入手,通过运用质量管理的一系列理论及方法,研究运用质量工具实现企业识别风险、评估风险、控制风险的目标,探索企业以质量体系完善为途径,实现改进管理、控制质量风险的方法。本文的整体思路是从问题提出开始,然后到问题分析,最后是问题解决。在问题提出阶段,以质量管理体系理论和风险管理理论为理论依据,通过历史数据回顾,从质量管理的角度分析AX公司质量风险现状。到问题分析阶段,在风险识别时,通过运用头脑风暴法识别风险项,对这些风险项进行分类,可归纳成5类风险,本文研究其中的3类风险即信息安全风险、业务连续性风险、变更风险。然后通过绘制质量风险鱼骨图,对风险影响因素识别,共识别出风险影响因素49项。接着基于失效模式与影响分析法来构建质量风险评价模型,通过该模型对这些风险影响因素进行评价,根据风险评价的结果进行分析、归纳、总结,在评价结果中发现了17个风险值偏高的风险项。在问题解决阶段,通过采用质量风险控制策略来控制风险,风险控制策略分为技术策略和组织策略。其中技术策略包括风险回避、损失控制、风险保留、风险转移,组织策略包括制度设计、组织设计和信息系统设计。通过这些质量风险控制策略的实证分析,可以得出AX公司质量风险可控的结论。本文的研究结果证明了企业通过以完善质量体系为途径,实现改进管理、控制质量风险方法的可行性,为AX公司质量风险管理工作的下一步改进提供了支撑。企业质量风险管理水平的提高,做好质量风险防控工作,能减少风险错误,将意外和损失最小化,提升企业产品、服务质量,提高客户满意度,使企业建立并保持可持续的竞争优势。同时也对其它监控类企业在质量风险管理方面的决策有参考价值和借鉴意义。
[Abstract]:Enterprises often find some real or potential risks during their daily operation. They usually use traditional methods to solve them, that is, to eliminate or control these risks by administrative means according to experience. Ax enterprises also find them in the actual operation process. The existing quality system can not meet the increasing demand for quality risk management. In order to control the risk better, the enterprise can adopt the way of perfecting the quality system to meet the control demand of the quality risk. From the point of view of perfecting quality system, this paper, by using a series of theories and methods of quality management, studies the goal of using quality tools to identify risks, evaluate risks and control risks. This paper explores how to improve the management and control the quality risk by the way of perfecting the quality system. The whole idea of this paper is to start with the problem, then to analyze the problem, and finally to solve the problem. Based on the theory of quality management system and the theory of risk management, the present situation of quality risk in ax Company is analyzed from the point of view of quality management by reviewing the historical data. In the stage of problem analysis, by using brainstorming method to identify the risk items, these risk items can be classified into five types of risks. This paper studies three kinds of risks, namely, information security risk, business continuity risk, and so on. Change risk. Then, 49 items of risk factors were identified by drawing quality risk fish bone map. Then based on the failure mode and impact analysis method to build a quality risk assessment model, through this model to evaluate these risk factors, according to the results of risk evaluation analysis, induction, summary, In the evaluation results, 17 risk items with high risk value were found. In the stage of problem solving, the quality risk control strategy is adopted to control the risk. The risk control strategy is divided into technical strategy and organizational strategy. The technical strategies include risk avoidance, loss control, risk retention, risk transfer, and organization strategy including system design, organization design and information system design. Through the empirical analysis of these quality risk control strategies, we can draw the conclusion that the quality risk of ax Company is controllable. The results of this paper prove the feasibility of improving the management and controlling the quality risk by perfecting the quality system, which provides the support for the further improvement of the quality risk management in ax Company. The improvement of enterprise quality risk management level and quality risk prevention and control can reduce risk errors, minimize accidents and losses, improve enterprise products, service quality and customer satisfaction, To establish and maintain a sustainable competitive advantage. At the same time, it also has reference value and significance for other monitoring enterprises in quality risk management.
【学位授予单位】：东华大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F272.3

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