XL百货公司员工流失问题及对策研究

发布时间：2018-05-23 13:44

本文选题：员工流失 + 人力资源管理　；参考：《宁夏大学》2017年硕士论文

【摘要】：随着互联网和电子商务行业的快速发展,百货零售企业以员工的销售业绩作为主要支撑点的发展路径面临着巨大的挑战。由于百货零售行业具有用工需求大和劳动密集型等特点,大量的工作都是由员工完成,而百货零售业的员工普遍具有文化程度不高、年龄层次不齐和工作长期性不高等特点,如果员工的流动性太高,不仅影响了企业发展的稳定性,而且增加了企业经营运行的成本。在目前以销售业绩为核心的经营模式下,科学有效的人力资源管理对百货零售企业显得尤为重要。因此,研究百货零售业员工的流失问题,对提高企业竞争力和降低运行成本具有重要意义。银川新华百货老大楼股份有限公司(以下简称为XL百货公司)成立于1965年,是宁夏回族自治区成立后建造的第一家百货大楼,现有职工共计795人,注册资本397万元,是银川市百货种类齐全,管理较规范的商场,在市民群众中享有较高的声誉。近几年,随着网络购物发展和同类行业的竞争,员工的流失率呈现逐年增高的趋势。本文通过对XL百货公司员工流失问题进行了深入的分析和研究,通过问卷调查、归纳法和文献研究等方法,从XL百货公司企业薪酬福利制度、文化和团队建设、培训机制等多方面进行具体分析,找出人员流失问题的主要原因,并结合宁夏百货行业的实际情况提出了改善员工工作环境、创新培训方式和加强企业文化建设等意见,进一步强化企业人力资源管理,切实提高企业的竞争力。
[Abstract]:With the rapid development of the Internet and e-commerce industry, the development path of department store retail enterprises, which is mainly supported by the sales performance of their employees, is facing a great challenge. Due to the characteristics of the department store retail industry, such as large demand for employment and labor-intensive, a large number of jobs are performed by the staff. The staff of the department store retail industry are generally characterized by a low education level, uneven age levels and low long-term work. If the employee mobility is too high, it will not only affect the stability of the enterprise development, but also increase the operating cost of the enterprise. In the current business model with sales performance as the core, scientific and effective human resource management is particularly important for department stores. Therefore, it is of great significance to study the problem of staff loss in department stores to improve the competitiveness of enterprises and reduce operating costs. Yinchuan Xinhua Department Store and Old Building Co., Ltd. (hereinafter referred to as XL Department Store) was founded in 1965. It is the first department store to be built after the establishment of Ningxia Hui Autonomous region, with a total of 795 employees and a registered capital of 3.97 million yuan. Yinchuan is a complete range of department stores, more standardized management of the mall, the public enjoy a high reputation. In recent years, with the development of online shopping and the competition of similar industries, the turnover rate of employees is increasing year by year. Through the in-depth analysis and research on the problem of staff turnover in XL department store, through the methods of questionnaire, induction and literature research, this paper analyzes the compensation and welfare system, culture and team building in XL department store. The training mechanism and other aspects are analyzed in detail to find out the main reasons for the problem of staff turnover, and suggestions are put forward to improve the working environment of employees, innovate training methods and strengthen the construction of corporate culture in the light of the actual situation of the department store industry in Ningxia. Further strengthen the management of enterprise human resources, improve the competitiveness of enterprises.
【学位授予单位】：宁夏大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F721

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