SC公司员工帮助计划（EAP）实施案例研究

发布时间：2018-12-25 09:05

【摘要】：近几年,有一种新兴的企业项目,其主要功能是对企业员工的心理进行健康评估,同时帮助解决员工的心理问题,这一项目被称为员工帮助计划(Employee Assistance Programs,其简称是EAP)。EAP在国内的发展时间相对较短,对于企业来说,这是一个全新的领域,仍需要大量实践和探究。国内的企业在当前的发展环境下,需要面对诸多压力,同时还要承担更多的市场风险等问题,否则企业将面临被时代淘汰的窘境。在这样的环境下,企业对于员工的业务素质更加看重,要求也越加严格,员工所承受的压力也越来越大,进而产生许多的心理压力以及心理问题等,压力的增大导致效率的降低,效率的低下又会使得员工的压力更大,进而形成恶性循环,导致员工及组织的工作效率降低。企业针对这类情况,提出EAP,将极大的改善员工的工作状态及精神状态,进而促进员工高效的为企业提升效益。本文在论述EAP过程中,先进行EAP基础内容的阐述,并简要介绍国内外企业发展EAP的基本情况。其次,通过实际案例对SC公司进行阐述,主要内容包括其公司背景,相关企业文化以及组织架构情况等。并且在文中通过具体案例对SC公司内开展的EAP项目进行说明,从EAP项目所带来的影响以及员工的状态及工作效率等进行阐述。案例中不仅包含有社会交换论,还有人格匹配理论等,在对这些理论进行分析时,结合实际,从EAP项目的推行状况进行探析,了解其中存在的问题,并且对问题提出改进的措施,为更好的推行EAP项目积累更多的经验。
[Abstract]:In recent years, there has been an emerging enterprise project whose main function is to assess the mental health of the employees and help solve the psychological problems of the employees. This project is called the employee help Program (Employee Assistance Programs,). The development time of EAP). EAP in China is relatively short. For enterprises, this is a new field, which still needs a lot of practice and exploration. Domestic enterprises in the current development environment, need to face a lot of pressure, but also to bear more market risks and other problems, otherwise, enterprises will face the dilemma of being eliminated by the times. In such an environment, enterprises pay more attention to the professional quality of their employees, and their requirements become more stringent, and the pressure on their employees is becoming greater and greater, resulting in a lot of psychological pressure and psychological problems, etc. The increase of pressure leads to the reduction of efficiency, and the low efficiency will make the pressure of employees greater, and then form a vicious circle, resulting in the reduction of efficiency of employees and organizations. In view of this kind of situation, the enterprise proposes that EAP, will greatly improve the working state and mental state of the employees, and then promote the employees to enhance the efficiency of the enterprise. In this paper, the basic content of EAP is expounded in the process of EAP, and the basic situation of developing EAP in domestic and foreign enterprises is briefly introduced. Secondly, through the actual case of SC company, the main contents include its corporate background, related corporate culture and organizational structure, and so on. And through the specific case of the EAP project in SC company to explain, from the impact of the EAP project and staff status and work efficiency are expounded. The case includes not only the theory of social exchange, but also the theory of personality matching. And put forward improvement measures to the problem, for better implementation of EAP project to accumulate more experience.
【学位授予单位】：广东财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F416.72

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