BM公司无线通信模块产品质量管理研究

发布时间：2018-02-01 01:54

本文关键词： 无线通信模块质量管理 PDCA　出处：《华东理工大学》2017年硕士论文　论文类型：学位论文

【摘要】：无线通信模块行业正在逐步从OEM向ODM转变。在这一转变过程中给无线通信模块行业提出了更高的质量要求,质量管理成为无线通信模块企业ODM经营的关键和核心。只有完善的质量管理体系,才能实现以产品质量赢得企业市场竞争力的提升和客户满意度的增加。本文针对BM公司无线通信模块质量管理,对其目前的质量管理情况进行深入的分析,指出了该公司现有质量管理过程中存在的客户满意度较低、质量目标落实效果不佳、重复性、习惯性质量事故频发、产品功能缺陷众多、无法满足客户需求等方面的问题。而产生上述质量问题的原因在于BM公司无线通信模块质量管理过程中责任落实不到位、生产过程的监控不到位、质量管理基础工作不完善等三个方面。本文利用PDCA质量管理理论,从质量管理计划、执行、检查和处理四个方面对BM公司无线通信模块质量管理进行了设计,并在部门职责、生产过程质量监控、全员管理、软硬件质量控制等方面对该质量有效实施制定了相应的保障措施。通过对新的质量管理运行效果的回访结果显示,BM公司员工质量意识、客户满意度、质量目标落实情况等方面都得到改善,从而证明现有质量管理对于提升BM公司无线通信模块质量具有重要推动作用。
[Abstract]:The wireless communication module industry is gradually changing from OEM to ODM. In the process of transformation, the wireless communication module industry has put forward higher quality requirements. Quality management has become the key and core of wireless communication module enterprise ODM management. Only a perfect quality management system. In order to achieve the product quality to win the enterprise market competitiveness and customer satisfaction increase. This paper aimed at BM company wireless communication module quality management, to its current quality management situation in-depth analysis. It is pointed out that the existing quality management process of the company has low customer satisfaction, poor implementation of quality objectives, repeatability, frequent habitual quality accidents, and numerous product function defects. Can not meet customer needs and other aspects of the problem. And the reason for the above quality problems lies in the BM company wireless communication module quality management process in the implementation of responsibility is not in place, the production process monitoring is not in place. This paper makes use of the theory of PDCA quality management to carry out the quality management plan from the quality management plan. Check and deal with four aspects of BM wireless communication module quality management design, and in the responsibility of the department, production process quality monitoring, full management. Software and hardware quality control and other aspects of the quality of effective implementation of the corresponding protection measures. Through the new quality management results of the return visit results show that the BM company staff quality awareness, customer satisfaction. The implementation of quality objectives has been improved, which proves that the existing quality management plays an important role in improving the quality of BM wireless communication module.
【学位授予单位】：华东理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F626;F273.2

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