我国电信运营商全面风险管理（ERM）研究

发布时间：2018-02-21 15:57

本文关键词： 电信运营商全面风险管理评价指标体系灰色系统理论　出处：《华侨大学》2012年博士论文　论文类型：学位论文

【摘要】：风险管理问题由来已久，近些年来更是逐步成为了国际上关注的热点。经济全球化使得企业面临的外部竞争环境更加复杂，特别是2007年以来在美国燃起的金融危机在全球范围内的蔓延，使得世界各国企业经营者不得不重新审视企业所面对的风险问题。对于我国电信运营商来说，如何应对日益复杂的企业内外部环境，全面、系统地实施风险管理，，帮助企业建立健全风险管理长效机制，促进企业健康稳步的发展，以及保护投资者利益都是相当重要而且非常必要的。本文将结合我国电信运营商的行业特征，对该行业企业全面风险管理理论和方法进行深入研究：第一，全面风险管理基础理论研究。主要对企业风险以及全面风险管理（ERM）概念的界定，归纳和总结目前国内外关于企业风险及风险管理理论的发展实践情况，具体内容有：（1）从企业风险概念界定出发，对国内外相关理论研究及实践经验做出归纳与评述，并对企业风险管理提高企业经营绩效的作用进行分析。（2）全面风险管理（ERM）的概念分析。梳理企业风险管理发展与产生过程，阐述全面风险管理的理念和方法。（3）企业风险度量的理论和方法及介绍。介绍目前国内外常用的风险测评方法，包括层次分析法、灰色理论等分析方法的适用性、分析过程及方法应用过程中应注意的问题等。第二，我国电信运营商全面风险测评研究。在研究全面风险管理理论基础之上，首先通过运用PEST分析法、价值链分析法分别对我国电信运营商外部、内部环境进行分析；其次，识别我国电信运营商全面风险，形成我国电信运营商全面风险框图；最后在此基础上构建出我国电信运营商全面风险评价指标体系。第三，我国电信运营商ERM组织与实施研究。包括电信运营商ERM战略设计、ERM组织职能与流程设计、ERM内部控制与外部监管机制设计和ERM企业文化设计四个部分。第四，案例分析。以中国移动为例进行案例分析，将我国电信运营商全面风险管理理论分析与中国移动这一实际的电信运营商的风险管理实际情况相结合，运用理论于实践，在我国电信运营商全面风险评价指标体系之上，采用专家打分法，赋予我国电信运营商全面风险评价指标第一、二目标层、准则层权重，实证研究采用问卷调查法，运用灰色系统理论构建灰色模糊综合评价模型，进行我国电信运营商全面风险灰色模糊综合评价分析，最后对实证结果进行相关分析，试图从评价结果来分析中国移动实际全面风险水平、全面风险管理存在的问题，进一步提出中国移动可行的全面风险管理相关对策建议。这些结论对于我国电信运营商、电信监管部门和国家宏观经济调控部门都有着重要的意义。对我国电信运营商灵活应对各种内外部风险，提升企业经营绩效，保持我国通信服务业平稳快速增长，充分体现国家“信息化带动工业化”的战略指导下信息与通信服务业在驱动国家经济和社会变革中的强大作用，带动产业升级和产业结构调整，促进国家经济增长方式的转变，带动现代服务业的加速发展都具有重大的现实意义。
[Abstract]:Long-standing problems of risk management in recent years, it is gradually become the focus in the world. Economic globalization, enterprises are facing the external competitive environment is more complex, especially the spread in the United States since 2007 with the financial crisis in the world, making the world enterprise managers have to re-examine the risks faced by enterprises for me. China telecom operators, the internal and external environment, how to deal with the increasingly complicated and comprehensive, the implementation of risk management system, help enterprises to establish a sound risk management mechanism, promote its development healthily and steadily, and to protect the interests of investors are very important and very necessary. This paper will combine the China telecom operators in the industry the characteristics, in-depth study of the enterprise risk management theory and method:
First, comprehensive risk management theory. Mainly on enterprise risk and the overall risk management (ERM) concept, and summarized at home and abroad about the enterprise risk management theory development and practice, the specific contents are: (1) from the enterprise risk concept definition based on the theoretical research at home and abroad and practice experience sums up and comments, and the enterprise risk management to improve business performance analysis of the role. (2) comprehensive risk management (ERM) concept analysis. Combing the development of enterprise risk management and production process, this paper expounds the concept and method of comprehensive risk management. (3) the theory and method of enterprise risk measurement and introduction commonly used at home and abroad. The risk assessment methods, including analytic hierarchy process, the applicability of grey theory analysis method, pay attention to the problems such as application process analysis process and method.
Second, the research of telecom operators comprehensive risk assessment in China. On the basis of research on the comprehensive risk management theory, by using the PEST analysis, value chain analysis of external telecom operators in China, analyze the internal environment; secondly, the identification of China telecom operators comprehensive risk, the formation of China's telecom operators comprehensive risk diagram; on the basis of constructing comprehensive risk evaluation index system of telecom operators in China.
Third, the research on ERM organization and implementation of telecom operators in China. It includes four parts: ERM strategy design, ERM organization function and process design, ERM internal control and external supervision mechanism design, and ERM corporate culture design.
Fourth, case analysis. In the case of China Mobile case analysis, the actual situation of risk management and comprehensive risk management theory analysis of China Mobile telecommunication operators in China the actual telecom operators combine, applying theory to practice, on the basis of the evaluation index system of China's telecom operators all risks, using expert scoring method and give our comprehensive risk evaluation index of first, second telecom operators in the target layer, criterion layer weights, an empirical study using the method of questionnaire survey, using grey system theory to construct the grey fuzzy comprehensive evaluation model for comprehensive evaluation of the risk of telecom operators in China grey fuzzy analysis, finally analyze the empirical results from the evaluation results, try to to analyze the actual China Mobile overall risk level, overall risk management problems, put forward feasible China Mobile comprehensive risk management Relevant countermeasures and suggestions.
These conclusions for China telecom operators, has an important significance to the telecommunications regulatory authorities and national macroeconomic regulation and control departments. The telecom operation in China to respond flexibly to a variety of internal and external risks, improve business performance, maintain our communication services grow fast and smooth, fully embodies the national strategy of "Informationization drives industrialization" the information and communication service industry in the national economy and drive strong role in the social transformation, promote industrial upgrading and adjustment of industrial structure, promote the transformation of national economic growth, is of great practical significance to accelerate the development of modern service industry.

【学位授予单位】：华侨大学
【学位级别】：博士
【学位授予年份】：2012
【分类号】：F626

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