基于眼动追踪的ATM机界面通用性设计研究

发布时间：2018-06-03 11:22

本文选题：通用设计 + 可用性　；参考：《浙江理工大学》2017年硕士论文

【摘要】：随着中国社会老龄化的日益严重,以及公共设施的普及,老年人在使用公共设施过程中遇到的问题就亟待解决。本研究以ATM机为例来研究公共设施的通用性问题,通过实证研究来探究公共自助设施在老年人和年轻人中的使用情况,发现可用性问题,优化设计来使得老年人能公平的使用公共设施。本研究通过问卷法、可用性测试、事后访谈法及用户参与等定性和定量的方法,来探究现有ATM机操作过程中的可用性问题,如邀请年轻用户和老年用户共同参与对于现有系统的眼动可用性测试实验,任务包括“输入密码”,“取款”,“显示余额”等生活中常用的操作功能。通过实验数据的分析,发现可用性问题,并将两组人群的眼动结果进行对比,找出他们在操作过程中的差异点,根据通用设计的指导原则对发现的问题进行改进、优化,再通过参与性设计,对界面布局进行重新设计,从而减小不同年龄层用户对于ATM机使用的差异感。之后,再通过相同步骤的实验对改进后的界面进行验证,来确保改进设计的有效性。结果显示,不同年龄层在使用现有ATM机上存在着差异性,并发现了操作过程中的可用性问题,通过改进设计,减小了不同年龄组结果之间的差异性,说明改进界面能提高用户的可用性水平,具有可行性。现有研究中对公共设施中的界面研究是比较少的,并且以定性研究为主,本研究以ATM机界面为例来研究公共设施的通用性;整个研究中,方法主要围绕着定性和定量结合,主观和客观结合,研究维度更全面些,经过实验验证,改进后的界面满足了公共设施通用性方面的要求,也说明了该研究方法在公共设施研究中的可行性及有效性,可以推广到其他公共设施产品的研究中去,具有一定实际意义。
[Abstract]:With the aging of Chinese society and the popularization of public facilities, the problems encountered by the elderly in the process of using public facilities need to be solved. This study takes ATM as an example to study the commonality of public facilities, through empirical research to explore the use of public self-help facilities in the elderly and young people, found usability problems. Optimize the design so that the elderly can use public facilities equitably. In this study, the usability problems in the operation of ATM are explored by qualitative and quantitative methods, such as questionnaire, usability testing, post-interview and user participation. For example, young users and old users are invited to participate in the experiment of eye movement usability test for the existing system. The tasks include "input password", "withdraw money", "display balance" and other common operational functions in daily life. Through the analysis of the experimental data, the usability problem is found, and the eye movement results of the two groups of people are compared to find out their differences in the operation process, and to improve and optimize the problems found according to the guiding principles of the general design. Through participatory design, the layout of the interface is redesigned to reduce the difference between users of different age groups. Then, the improved interface is verified by the same step experiment to ensure the effectiveness of the improved design. The results show that there are differences between different age groups in using the existing ATM machines, and the usability problems in the operation process are found, and the differences between the different age groups are reduced by improving the design. It shows that the improved interface can improve the usability level of users and is feasible. In the present research, there is little research on the interface of public facilities, and the qualitative research is the main part. This study takes ATM interface as an example to study the commonality of public facilities; in the whole study, the methods mainly focus on the combination of qualitative and quantitative analysis. Subjective and objective combination, the research dimension is more comprehensive, after experimental verification, the improved interface meets the general needs of public facilities, and also shows the feasibility and effectiveness of the research method in the research of public facilities. It can be extended to the research of other public facilities, which has certain practical significance.
【学位授予单位】：浙江理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TH693.5

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