基于货代公司视角的TPCT公司物流服务质量研究

发布时间：2018-04-17 02:38

本文选题：货代公司 + 物流　；参考：《辽宁工程技术大学》2015年硕士论文

【摘要】：随着我国现代经济发展水平的逐步提升以及现代物流发展的不断成熟,在运输系统中有着不容忽视的角色的港口,在当代物流系统中同样有着不容小觑的地位。作为港口关键构成因素的集装箱码头公司,其发展更是受到社会各界的广泛瞩目。近年来,港口的飞速发展,无疑对码头公司物流的服务质量有着更高的要求,因此各大港口的码头公司都努力完善物流服务,用多元化和全方位的服务水平去逐步适应如此激烈的竞争形势。截至2014年底,作为我国北方港口中心的天津港,其货品吞吐量已经超出了5亿吨,码头集装箱的吞吐量更是超过了1400万TEU。天津港现今势如破竹的发展态势得益于其与众多利益相关者的共同合作。此中,不可忽视的是它与货运代理公司的共同合作,二者具有一致的发展目标即不断给与货主高质量的物流服务。总的来看,货运代理公司是天津港旗下的集装箱码头公司核心的服务对象,所以天津港的集装箱码头公司如何通过完善自我,进而给与货代公司更为高品质的服务是本篇文章的研究重点。天津港目前由东疆、南疆、北疆港区等区域构成并且每个港区的责任各不相同。本篇文章以坐落在东疆港区内的天津港太平洋国际集装箱码头有限公司(简称TPCT)为研究对象。针对集装箱码头公司物流服务质量的问题,从集装箱码头公司对货代公司给予服务的视角展开研究。首先,在确定了港口物流服务质量的相关理论知识连同研究方法的基础之上详细分析了天津港太平洋国际集装箱码头有限公司的现有状况,提出了TPCT公司现存在信息传递效率低、堆场空间资源利用率过高和竞争压力大的问题。其次,通过对物流服务质量影响因素的分析和对国内外相关研究的述评,将服务质量的评价体系区分为五个二级指标和二十个三级指标。运用Fuzzy—AHP相结合的方法评价集装箱码头公司物流服务质量,通过打分的方式将其结果表现出来。再次,将实习单位的资料运用到体系中,进而对已建立的体系进行检验,以验证该指标体系的有效性,得出基于货代公司视角的TPCT公司的物流服务质量的评价等级是实际效果一般超出预期效果。最后针对结论提出基于货代公司满意的集装箱码头公司物流服务质量的五个方面的改进措施。研究结果对其他港区内的集装箱码头公司的物流服务质量的评价有着借鉴意义。
[Abstract]:With the development of modern economy and the maturation of modern logistics, the port, which plays an important role in the transportation system, also plays an important role in the modern logistics system.The development of container terminal company, which is a key component of port, has attracted wide attention from all walks of life.In recent years, with the rapid development of ports, there is no doubt that the logistics service quality of wharf companies has higher requirements. Therefore, wharf companies of major ports are striving to improve logistics services.To adapt to such fierce competition with diversified and all-directional service level.By the end of 2014, Tianjin Port, as the center of our northern port, had handled more than 500m tons of goods and more than 14 million TEUs.Tianjin Port's current momentum of development benefits from its cooperation with many stakeholders.It can not be ignored that they cooperate with freight forwarders, and they have the same development goal, that is, to provide the shippers with high quality logistics services.In general, freight forwarders are the core service objects of the container terminal company of Tianjin Port, so how does the container terminal company of Tianjin Port improve itself?Therefore, it is the focus of this article to provide higher quality service to forwarders.Tianjin Port is made up of east, south and north port areas and the responsibilities of each port area are different.This article takes Tianjin Port Pacific International Container Terminal Co., Ltd. (TPCT), which is located in Dongjiang Port area, as the research object.In view of the problem of logistics service quality of container terminal company, the research is carried out from the perspective of container terminal company providing service to freight forwarding company.First of all, on the basis of determining the relevant theoretical knowledge and research methods of port logistics service quality, this paper analyzes in detail the existing situation of Tianjin Port Pacific International Container Terminal Co., Ltd.The problems of low efficiency of information transmission, high utilization of space resources and high competitive pressure in TPCT Company are put forward.Secondly, the evaluation system of service quality is divided into five secondary indexes and twenty third-level indexes through the analysis of the influencing factors of logistics service quality and the review of related research at home and abroad.The logistics service quality of container terminal company is evaluated by Fuzzy-AHP.Thirdly, the data of practice units are applied to the system, and then the established system is tested to verify the effectiveness of the index system.It is concluded that the evaluation level of logistics service quality of TPCT Company based on the perspective of Freight forwarding Company is that the actual effect is generally higher than expected.Finally, based on the conclusion, the paper puts forward five measures to improve the logistics service quality of container terminal company based on the satisfaction of freight forwarding company.The results can be used for reference in the evaluation of logistics service quality of container terminal companies in other port areas.
【学位授予单位】：辽宁工程技术大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F552.6;F259.23

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