道路客运服务质量评价系统开发

发布时间：2018-01-27 02:47

本文关键词： 道路客运服务质量 JavaEE Struts2+Hibernate MySQL 百度云服务　出处：《长安大学》2014年硕士论文　论文类型：学位论文

【摘要】：随着经济的快速发展，人们对于道路客运行业服务质量的要求不断提高。只有建立一套完善的适合道路客运行业的服务质量评价体系才能促进服务质量水平的提升，不断满足人们的需求。开发科学合理的计算机评价系统，对于提高道路客运行业服务质量有着十分重要的意义。分析评价系统的用户需求、功能需求及可行性；以面向对象的Java为开发语言，采用B/S（Browser/Server）软件架构、JavaEE体系结构、MVC设计模式、Struts2+Hibernate框架；利用Eclipse开发工具及MySQL数据库系统，研究开发了道路客运服务质量评价系统，，并将系统源程序打包后部署在百度云服务器。系统主要设有用户管理、基础信息、综合评价、综合查询、行业法规及关于系统等6个功能模块。系统主要有用户信息管理、权限管理、基础信息管理（包括评价对象、评价指标管理）、客运服务质量在线综合评价、综合查询等功能。运用所开发的评价系统以模糊综合评价法实例评价西安市城乡客运服务质量，运行测试表明，所开发的评价系统性能稳定、功能齐全、运行高效、数据安全，能够满足不同用户对系统的功能需求。
[Abstract]:With the rapid development of economy. The demand for the service quality of road passenger transport industry is increasing continuously. Only by establishing a set of perfect service quality evaluation system suitable for road passenger transport industry can we promote the improvement of service quality level. It is of great significance to develop a scientific and reasonable computer evaluation system to improve the service quality of the road passenger transport industry. Analyze the user needs, functional requirements and feasibility of the evaluation system; Taking the object-oriented Java as the development language, adopting the B / S / B / B browser / Server software architecture and Java EE architecture / MVC design pattern. Struts2 Hibernate framework; Using Eclipse development tools and MySQL database system, the evaluation system of service quality of road passenger transportation is researched and developed. The system is mainly equipped with user management, basic information, comprehensive evaluation and comprehensive query. The system mainly includes user information management, authority management, basic information management (including evaluation object, evaluation index management and online comprehensive evaluation of passenger service quality). Comprehensive inquiry and other functions. Using the developed evaluation system to evaluate the service quality of urban and rural passenger transportation in Xi'an with the fuzzy comprehensive evaluation method. The running test shows that the developed evaluation system has stable performance and complete function. Efficient operation, data security, can meet the functional needs of different users.
【学位授予单位】：长安大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：U492.4

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