基于QFD和KANO模型的连接器产品集成开发方法研究

发布时间：2018-04-17 08:58

本文选题：卡座连接器 + 质量功能展开（QFD）　；参考：《上海交通大学》2013年硕士论文

【摘要】：对营销人员收集的客户（用户，使用方）需求归类，并通过系统方法转化为产品的设计要求、零部件要求、工艺要求以及生产要求是生产企业自始至终所追求的目标,最大程度满足客户的需求已成为产品市场竞争的前提条件。本文以卡座连接器为研究对象，基于KANO需求预测模型与质量功能展开QFD方法，建立了集成的产品开发管理框架，并给出了产品开发定量化研究方法。KANO模型将客户需求分为五种类型，满足不同类型的客户需求会对客户产生不同的满意度，从而企业能结合自身条件选择合适的客户需求开发，帮助产品满足市场需求。质量功能展开QFD是一种系统的质量转换方法，，可以将客户需求转化为产品的设计要素，是解决产品从抽象化到具体化转换的一个重要的方法。本文的研究成果包含以下三个方面： (1)建立了新的连接器产品集成开发理论框架。从新的角度丰富了连接器产品设计的开发方法，并给出了开发方法的流程和步骤，为产品设计奠定了理论基础。 (2)给出了基于KANO模型结合QFD的产品设计方法。首先通过KANO方法分类客户需求并转化为最大化客户满意度的模型，再通过QFD确定产品设计要素，得出了企业能具体实行的产品设计方法并且最大化满足客户需求。 (3)给出了产品设计方法的实例。通过A公司的卡座连接器开发的例子，将本文研究方法进行应用，得到A公司在结合自身条件的基础上最大程度满足客户需求的设计方案，证明了该理论方案的可行性。在本文最后总结了研究成果并且给出了将来进一步研究的方向。
[Abstract]:Customer (user, user) requirements collected by marketers are classified and transformed into product design requirements, parts requirements, process requirements and production requirements through systematic methods, which are the goals pursued by manufacturing enterprises from beginning to end.To meet the needs of customers to the greatest extent has become a prerequisite for product market competition.In this paper, the integrated product development management framework is established based on the QFD method based on the KANO demand prediction model and the quality function, taking the card connector as the research object.The quantitative research method of product development. Kano model divides customer demand into five types. Satisfying different types of customer needs will produce different satisfaction to customers, so enterprises can choose suitable customer demand development according to their own conditions.Assist products to meet market demand.Quality function deployment (QFD) is a systematic method of quality conversion, which can transform customer requirements into design elements of products, and is an important method to solve the problem of product transformation from abstraction to materialization.The research results of this paper include the following three aspects:A new theoretical framework of connector product integration development is established.It enriches the development method of connector product design from a new point of view, and gives the flow and steps of the development method, which lays a theoretical foundation for product design.The product design method based on KANO model and QFD is given.First, the KANO method is used to classify customer demand and transform it into a model to maximize customer satisfaction. Then, through QFD to determine the product design elements, the product design method that enterprises can carry out and maximize customer demand is obtained.An example of product design method is given.Through the example of A company's card connector development, the research method of this paper is applied to obtain the design scheme of A company which can satisfy the customer's needs to the greatest extent on the basis of its own condition, and proves the feasibility of the theoretical scheme.At the end of this paper, the research results are summarized and the future research directions are given.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：TM503.5

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