面向公共环境的智能自助打印机服务设计研究

发布时间：2018-05-01 17:07

本文选题：智能 + 自助打印机　；参考：《北京理工大学》2015年硕士论文

【摘要】：自助体验和便捷操作是打复印服务的发展趋势，传统的打印服务专注于集中式的专业服务模式，并未充分满足用户全方位的打印需求。同时管理者和经营者也更加注重服务的便捷性和可控性，以此降低服务成本和管理成本。另一方面打印设备市场的竞争态势也要求设备厂商不断进行智能化和自助化的转变。智能自助打印机服务系统是新技术、新需求和新模式刺激下产生的全新的产品和服务。在很多方面较于传统模式的打印服务有着众多优点。研究这一新产品和模式的服务设计具有一定理论意义和现实意义。从理论角度讲，产品设计和服务设计理论需要更加与各学科的理论知识紧密结合，并且应该紧密的与实践相结合相适应，特别是在智能科技和移动互联网大力发展的当下，更应该结合新的特征来，实现理论研究与现实发展的与时俱进。从现实意义上讲，在新事物的产生和发展各个阶段，需要研究其发展规律，并努力尝试探索新的方法和更佳的模式，以期更好的展现新事物的亮点、避免和解决现实问题、改善其相关缺点，最终更好的服务于使用者。本文通过通过围绕智能自助打印机在智能理论、自助行为和服务设计等方面进行深入的理论研究，，结合各学科知识加以广泛探讨，使本文研究更加慎密和完整。最重要的是理论结合实际，作为已经投放试点的企业项目，经过长时间的使用反馈和调研，不仅为论文写作提供了重要现实依据，也为研究成果提供落地测试的条件，使研究更具有现实意义和说服力。基于对高校试点情况的分析和研究，试图探索全新的产品和服务设计模型，探讨现存问题的解决方法，并指出智能自助打印服务的发展趋势和方向。
[Abstract]:Self-service experience and convenient operation are the development trend of printing service. The traditional printing service focuses on the centralized professional service mode and does not fully meet the overall printing needs of users. At the same time, managers and managers pay more attention to the convenience and controllability of service, so as to reduce the cost of service and management. On the other hand, the competitive situation of printing equipment market also requires equipment manufacturers to change intelligently and self-help. Intelligent self-service system is a new product and service stimulated by new technology, new demand and new mode. In many ways, there are many advantages over the traditional mode of printing service. It is of theoretical and practical significance to study the service design of this new product and model. From a theoretical point of view, product design and service design theory need to be more closely integrated with the theoretical knowledge of various disciplines, and should be closely integrated with practice, especially in the current development of intelligent technology and mobile Internet. We should combine the new features to realize the development of theoretical research and reality with the times. In the realistic sense, in each stage of the emergence and development of new things, we need to study its development law, and try to explore new methods and better models, in order to better show the bright spots of new things, avoid and solve practical problems. Improve its related shortcomings, and ultimately better serve the user. In this paper, the intelligent self-help printer in the intelligent theory, self-help behavior and service design in-depth theoretical research, combined with the knowledge of various disciplines to be widely discussed, so that this study is more detailed and complete. The most important thing is to combine theory with practice, as an enterprise project that has been put into the pilot project, after a long time of using feedback and investigation, it not only provides an important practical basis for the thesis writing, but also provides the conditions for landing test for the research results. To make the study more realistic and persuasive. Based on the analysis and research of the experimental cases in colleges and universities, this paper attempts to explore a new product and service design model, discusses the solutions to existing problems, and points out the development trend and direction of intelligent self-printing service.
【学位授予单位】：北京理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP334.8

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