面向个人用户的云存储服务质量测量量表探讨

发布时间：2018-07-09 15:00

本文选题：个人云存储 + 云存储服务　；参考：《情报科学》2017年11期

【摘要】：【目的/意义】服务质量是用户选择使用个人云存储服务的重要依据,构建个人云存储服务质量评价模型、设计相应的测量量表是研究个人云存储服务质量的重要前提。【方法/过程】针对个人云存储服务评价的复杂性和多维属性,提出多维度多层次的个人云存储服务质量评价模型,将个人云存储服务质量分为服务环境质量、服务过程质量、服务结果质量和服务补救质量4个主维度。【结果/结论】服务环境质量分为界面设计、可访问性、弹性、网络外部性4个子维度,服务过程质量分为易用性、有用性、安全性、友好关系、系统有效性5个子维度,服务结果质量分为保证性、可靠性、履约性、满足需求、共享性、泛在性6个子维度,服务补救质量分为反应性、补偿性和接触性3个子维度,共确定了77个题项来测度模型中的维度。
[Abstract]:[objective / significance] quality of service is an important basis for users to choose to use personal cloud storage service. The evaluation model of personal cloud storage service quality is constructed. Designing the corresponding measurement scale is an important prerequisite for studying the quality of personal cloud storage service. [method / process] aiming at the complexity and multidimensional attributes of personal cloud storage service evaluation, A multi-dimensional and multi-level evaluation model of service quality of personal cloud storage is proposed. The service quality of personal cloud storage is divided into service environment quality and service process quality. The quality of service environment is divided into four sub-dimensions: interface design, accessibility, elasticity, network externality. The quality of service results is divided into six sub-dimensions: assurance, reliability, performance, satisfaction of demand, sharing, universality, and reactivity of service recovery quality, and the quality of service recovery is divided into six sub-dimensions: security, friendly relationship and system effectiveness. Compensatory and contact subdimensions, a total of 77 items are identified to measure the dimensions of the model.
【作者单位】：湖北工业大学经济与管理学院;天津财经大学商学院;
【基金】：国家自然科学基金项目(71603075;71663009)
【分类号】：TP333

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