S公司项目质量管理程序改进研究

发布时间：2018-04-05 19:34

本文选题：质量管理　切入点：程序　出处：《中国地质大学(北京)》2015年硕士论文

【摘要】：建筑业已经成为国家民族经济蓬勃发展的引擎,引领着国家民族经济高速度增长,在经济新常态中成为先导的产业影响越来越明显。建设工程质量对正常发挥建筑功能,以及人们生产和生活的健康、安全都有重要影响,工程的质量能对国家人民的生命和财产产生直接影响,能对经济建设投入产出产生巨大影响,采取有效的质量管理措施对工程的质量进行管理,是实现建设工程的价值,确保建设项目达到预期效益不可或缺的步骤,鉴于此,选择工程项目质量管理为课题展开研究,具有很重要的现实意义。首先,本文确定了文献分析法、访谈法、案例分析法等研究方法,阐述了S公司组织结构和职能划分以及目前的质量管理程序现状,对比GB/T1900-2008/ISO9001:2008《质量管理体系要求》的各项要求,分析了质量管理程序中存在的各种问题,分别是职责不清、质量目标不明确、文件控制薄弱、沟通渠道不畅通等问题。对相关质量管理程序进行了认真分析,剖析了造成问题的主要原因,主要是质量意识弱不重视质量管理目标、文件控制制度不完善、项目质量管理程序顾客沟通渠道不畅通等。然后,根据GB/T1900-2008/ISO9001:2008《质量管理体系要求》的各项具体要求,结合S公司现状、总质量目标以及查找出来的具体原因,改进了S公司现有的质量管理程序。改进后的项目质量管理流程克服了原程序中职责不清、质量目标不明确、文件控制薄弱、沟通渠道不畅通等问题。最后,论述了为保证改进后的质量管理程序有效运行,结合S公司目前的情况,提出了相应的保障与改善措施,覆盖了职责权限、文件控制、质量目标、顾客沟通四个方面。通过对S公司质量管理程序现状的科学分析,改进不完善的项目质量管理程序,完善S公司目前存在缺陷的质量管理体系,提升质量管理水平,提升工程与服务质量,保证S公司持续快速发展。
[Abstract]:Construction industry has become the engine of national economic development, leading the rapid growth of national economy, and has become the leading industry in the new normal economy.The quality of construction projects has an important impact on the normal development of building functions, as well as on the health and safety of people's production and life. The quality of construction projects can have a direct impact on the lives and property of the people of the country.Taking effective quality management measures to manage the quality of the project is an indispensable step to realize the value of the construction project and to ensure the expected benefits of the construction project.It is of great practical significance to select the project quality management as the research topic.First of all, this paper determines the research methods of document analysis, interview and case analysis, expounds the organizational structure and function division of S Company and the current situation of quality management procedures, and compares the requirements of GB/T1900-2008/ISO9001:2008 "quality Management system requirements".This paper analyzes the problems existing in the quality management procedure, such as unclear responsibilities, unclear quality objectives, weak document control and unimpeded communication channels, etc.This paper makes a serious analysis of the relevant quality management procedures, and analyzes the main causes of the problems, such as the weak awareness of quality, the lack of attention to quality management objectives, the imperfect document control system, and the lack of smooth channels of communication between customers in the project quality management procedures, and so on.Then, according to the specific requirements of GB/T1900-2008/ISO9001:2008, combined with the current situation of S Company, the total quality goal and the specific reasons found out, the existing quality management program of S Company is improved.The improved project quality management process overcomes the problems of unclear responsibilities, unclear quality objectives, weak document control and poor communication channels in the original procedure.Finally, in order to ensure the effective operation of the improved quality management program, combined with the current situation of S Company, the corresponding protection and improvement measures are put forward, covering four aspects: responsibility authority, document control, quality goal and customer communication.Through the scientific analysis of the present situation of the quality management procedure of S Company, we can improve the imperfect project quality management procedure, perfect the quality management system existing in S Company at present, improve the quality management level, enhance the quality of engineering and service, and improve the quality of project and service.To ensure the continuous and rapid development of S Company.
【学位授予单位】：中国地质大学(北京)
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F426.92;F273.2

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