S公司办公服务设施管理外包研究

发布时间：2018-07-12 15:54

本文选题：设施管理外包 + SWOT分析　；参考：《南京师范大学》2015年硕士论文

【摘要】：在全球经济一体化的今天,业务外包已经得到越来越多企业的认可,同时外包管理模式的发展也越来越成熟。办公服务设施管理外包作为服务外包的一种新趋势,对企业的影响也不容小觑。办公服务管理外包凭借其能整合企业内外资源、促进企业核心竞争力的提高、降低企业的运营成本、分担企业运营风险等优势成为企业在竞争激烈的市场中提高竞争力的一种新的经营战略。迄今为止,学者们对于外包的研究多集中在外包动因、外包决策、信息技术外包等方面,而本文聚焦于办公服务设施管理外包,探讨了外包的新问题与新趋势,研究更具实践意义。本文以S公司在2012年将办公服务设施管理业务进行外包为例,根据服务外包相关理论,结合S公司办公服务设施管理外包现状,发现S公司外包中的问题并进行相应的诊断。由于S公司对外包业务缺乏战略性的规划和适当的管理,产生的效益不够明显,外包活动还有待完善。最后给出有针对性的优化建议,以此来帮助S公司改进在办公服务设施管理外包中的管理问题。S公司作为跨国公司,其办公服务设施管理外包的成功实践对其他跨国企业有着借鉴意义。论文从SWOT分析和核心竞争力理论视角切入,对S公司办公服务设施管理外包中整体规划不当、供应商考核体系不完善、外包风险防御能力薄弱等问题进行了考察,提出了整体战略性的规划、构建外包供应商绩效考核体系以及加强外包潜在风险防范等对策。论文从SWOT分析出发,通过对S公司的个案分析,指出：企业应该找出对自己有利的因素,克服对自己不利的因素,从而扬长避短,发现存在的问题,找出解决办法,并明确整体规划方向。依据核心竞争力理论,企业应将其有限的资源用于培养和保护其核心竞争力,而将某些对核心竞争力培养贡献不大的业务,通过合同外包出去。因此,通过对S公司办公服务设施管理外包的研究和分析,论文指出：优化办公服务设施管理外包是实现节约成本、提高服务品质、提升公司核心竞争力的重要手段。办公服务设施管理外包作为企业服务外包的一个重要组成部分,对企业的发展与成功,同样有着举足轻重的地位,对其研究也是一个全新课题。论文因资料和实例等方面的局限,可能还存在许多不足,但借助SWOT分析法和核心竞争力理论对S公司的个案研究,将为需要进行办公服务设施管理外包的企业提供实践参考,为提高企业办公服务设施管理外包的成功率做出微薄的贡献。
[Abstract]:With the globalization of global economy, outsourcing has been recognized by more and more enterprises, and the development of outsourcing management mode has become more and more mature. As a new trend of service outsourcing, the influence of office service facility management outsourcing on enterprises should not be underestimated. Office service management outsourcing can integrate the internal and external resources of the enterprise, promote the improvement of the core competitiveness of the enterprise, and reduce the operating cost of the enterprise. Sharing the advantages of enterprise operation risk becomes a new management strategy for enterprises to improve their competitiveness in the competitive market. So far, scholars have focused on outsourcing motivation, outsourcing decision making, information technology outsourcing, etc. This paper focuses on the outsourcing of office services facilities management, and discusses the new problems and trends of outsourcing. The research has more practical significance. This paper takes S Company as an example to outsource office service facility management business in 2012. According to the related theory of service outsourcing, combined with the current situation of office service facility management outsourcing in S company, the problems in S company outsourcing are found and diagnosed accordingly. Due to S company's lack of strategic planning and proper management of outsourcing business, the benefits are not obvious enough, and outsourcing activities need to be improved. Finally, some suggestions are given to help S Company to improve the management problem in office service facility management outsourcing. The successful practice of office service facility management outsourcing has reference significance for other multinational enterprises. From the perspective of SWOT analysis and core competitiveness theory, this paper investigates the problems of improper overall planning, imperfect supplier assessment system, weak risk defense ability and so on in office service facility management outsourcing of S Company. The overall strategic planning, the construction of outsourcing supplier performance evaluation system and the strengthening of outsourcing potential risk prevention and other countermeasures are put forward. Based on the SWOT analysis, the paper points out that the enterprise should find out the favorable factors and overcome the unfavorable factors, so as to find out the existing problems, and find out the solutions. And clear overall planning direction. According to the core competence theory, enterprises should use their limited resources to cultivate and protect their core competitiveness. Therefore, through the research and analysis of office service facility management outsourcing in S Company, the paper points out that optimizing office service facility management outsourcing is an important means to realize cost saving, improve service quality and enhance the core competitiveness of the company. As an important part of enterprise service outsourcing, office service facility management outsourcing also plays an important role in the development and success of enterprises. Due to the limitations of data and examples, there may still be many shortcomings in this paper. However, with the help of SWOT analysis and core competitiveness theory, the case study of S Company will provide a practical reference for the enterprises that need the outsourcing of office service facilities management. To improve the success rate of office service facilities management outsourcing to make a modest contribution.
【学位授予单位】：南京师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F416.72;F273.4

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