户证管理业务流程再造研究

发布时间：2018-03-27 08:44

本文选题：户证管理；业务流程；业务流程再造；办证中心　切入点：　出处：《大连理工大学》2001年硕士论文

【摘要】： 对户证管理业务流程再造进行研究是一项具有实际意义的工作。本论文运用所学管理科学与工程专业的知识，特别是管理科学与系统科学的思想、原理与方法，结合大连市的实际情况，对户证管理业务流程再造进行了深入研究。户证管理工作涉及到社会千家万户，社会的发展、人们生活的高节奏，，使现有的户证管理工作逐步暴露出一些问题，改革户证管理工作势在必行。本论文研究户证管理业务流程再造，从理论与实际工作相结合的角度出发，对大连市的实际情况进行了分析和设计，并提出了一套相应的实施方案。本论文共分五章，其内容结构是：第一章是导言部分。这一部分明确了一些基本概念，介绍了户证管理工作的一些基本情况；介绍了国内外户证管理现状；对大连市户证管理工作进行了概括性介绍；提出了户证管理业务流程再造的预期效果。第二章对户证管理业务流程再造进行了分析。主要从指导思想、业务流程再造的意义、业务流程现存的问题、业务流程再造具备的条件等方面进行了分析与探讨。第三章对户证管理业务流程再造进行了设计。首先明确了设计的基本思路。其次对户证管理业务流程再造进行了总体框架的设计，给出了设计框图。接着具体设计了新的业务流程和计算机网络在新的“办证中心”的具体应用。第四章探讨了户证管理业务流程再造工作体系。业务流程再造工作本身形成了一个工作体系，本章对此从组织机构、思想观念、工作方法、体系环境等方面进行了论述。第五章提出了一套具体的大连市户证管理业务流程再造实施方案。首先提出了总体思路。其次，明确了工作职责和任务，以使新的工作模式能够有章可循。同时对“办证中心”的工作程序，实施方案具体作了规定，对于办证中心的业务衔接也做了明确的规范，并对信息系统建设做了详细的说明。还对办证中心的职责和规范，以及工作人员的考核标准也做了详细的规定。
[Abstract]:It is a practical work to study the business process reengineering of household card management. Using the knowledge of management science and engineering, especially the ideas of management science and systems science, Principle and method, combined with the actual situation of Dalian City, the business process reengineering of household card management has been carried out in depth. Research. The management of household certificates involves the development of society, the development of society and the high rhythm of people's life. It is imperative to reform the management of household certificates because some problems are gradually exposed in the existing management of household certificates. This paper studies the business process reengineering of household card management, from the angle of combining theory with practice, The actual situation of Dalian is analyzed and designed, and a set of corresponding implementation scheme is put forward. This thesis is divided into five chapters, and its content structure is as follows:. The first chapter is the introduction part. This part clarifies some basic concepts and introduces the household security management science and engineering. This paper introduces the current situation of household card management at home and abroad. A general introduction is made, and the expected effect of business process reengineering is put forward. The second chapter analyzes the business process reengineering of account card management. The significance of process reengineering, the existing problems of business process, the conditions of business process reengineering and so on. Analysis and discussion are made. The third chapter designs the business process reengineering of the account card management. Firstly, it clarifies the basic thinking of the design. Secondly, the overall frame of the business process reengineering is designed, and the design block diagram is given. Then the new business process and the application of computer network in the new certification center are designed. Chapter four discusses the work system of business process reengineering of household certificate management. Business process Reengineering itself. It forms a working system, and this chapter is about the organization, the idea, the working method, the system. Environment and other aspects are discussed. The fifth chapter puts forward a set of concrete implementation plan of business process reengineering of Dalian household card management. The general idea is put forward. Secondly, the responsibilities and tasks of the work are clarified so that the new work model can have. At the same time, the working procedure and implementation plan of the "certificate center" are specified. The business connection of the card center also makes the clear specification, and has made the detailed explanation to the information system construction. The responsibilities and norms of the certification center, as well as staff assessment standards have also made detailed provisions.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2001
【分类号】：D631.42

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