上海警察心身耗竭及其影响因素研究

发布时间：2018-04-29 15:15

本文选题：心身耗竭 + 警察　；参考：《华东师范大学》2004年硕士论文

【摘要】：本研究通过对上海警察群体的心身耗竭现状进行研究，探究上海警察这一特殊职业群体的心理压力的情况；分析影响该群体心身耗竭的有关因素，探讨人口学变量、应对方式以及控制点结构对于警察心身耗竭的作用与影响，在此基础上尝试构建警察心身耗竭的心理学理论模型；并以此寻求改善该群体心理压力的可能性，为有关部门及基层第一线的警察改善心理健康状况提供客观依据和适当的对策性建议。同时，本研究也是心身耗竭研究在中国社会文化环境下的一次探索，对心身耗竭三个成分的关系也作了一定的理论探讨。本研究采用问卷调查和个案访谈的方式，对警察的心身耗竭现状、应对方式情况及控制点情况进行探究。研究结果表明：(1)上海警察情感枯竭程度较重，冷漠程度较轻，而保持着较高的职业效能感；(2)上海警察群体总体的心身耗竭状况较为一致，人口学变量之间差异不大；(3)情感枯竭和冷漠关系较大，冷漠是情感枯竭继续发展的结果。而职业效能感和两者不存在明显的关系，是独立发展的。因此，研究结论支持Leiter的模型；(4)应对方式和控制点对心身耗竭有影响。问题指向性应对方式，特别是问题解决，，有助于缓解心身耗竭；而情绪指向性应对方式会加重心身耗竭，但不会影响职业效能感。外控型警察表现出较高的情感枯竭和冷漠，而内部控制点对于心身耗竭影响并不明显。根据上述研究结果，本研究提出如下建议：(1)帮助警察认清心身耗竭，针对个人情况进行调适；(2)推进心理学在警务工作中的全面应用；(3)在人员安置、调度过程中尽可能合理配置；(4)建立良好的人际关系，加强与群众的接触；(5)建立科学的行为预警系统。
[Abstract]:Through the study of the current situation of psychosomatic exhaustion in Shanghai police group, this study explores the psychological stress of this special professional group of Shanghai police, analyzes the relevant factors that affect the mental and physical exhaustion of this group, and probes into the demographic variables. On the basis of the effects and effects of coping style and control point structure on police's mental and physical exhaustion, this paper tries to construct a psychological theoretical model of police's mental and physical exhaustion, and seeks to improve the possibility of psychological stress in this group. To provide objective basis and appropriate countermeasures for the relevant departments and the police at the grass-roots level to improve their mental health. At the same time, this study is also a study of psychosomatic exhaustion in the Chinese social and cultural environment, and the relationship between the three components of psychosomatic exhaustion is also discussed theoretically. In this study, the present situation of mental and physical exhaustion, coping style and control point of police were investigated by questionnaire and case interview. The results show that: 1) Shanghai police officers are more emotional exhausted, less apathetic, and maintain a higher sense of professional efficacy. 2) the overall mental and physical exhaustion of Shanghai police is consistent. (3) the relationship between emotional exhaustion and apathy is great. Apathy is the result of the continuous development of emotional exhaustion. However, there is no obvious relationship between occupational efficacy and both, and it develops independently. Therefore, the conclusion of this study is that the coping style and control point of Leiter model can affect psychosomatic exhaustion. Problem-oriented coping styles, especially problem-solving, can help to alleviate psychosomatic exhaustion, while emotion-oriented coping styles can aggravate psychosomatic exhaustion, but will not affect occupational efficacy. The external control police showed high emotional exhaustion and apathy, while the internal control points had no obvious effect on mental and physical exhaustion. Based on the results of the above study, the following suggestions are put forward in this study:: 1) to help the police recognize mental and physical exhaustion, to adjust to their personal circumstances and to promote the comprehensive application of psychology in police work. In the process of dispatching, we should set up a good interpersonal relationship and strengthen the contact with the masses. (5) establish a scientific early warning system for behavior.
【学位授予单位】：华东师范大学
【学位级别】：硕士
【学位授予年份】：2004
【分类号】：D631

【引证文献】