转型期项目沟通管理在信访工作中的应用研究

发布时间：2018-12-25 20:27

【摘要】：当前,我国正处在社会和经济快速发展的重要转型期,也是社会各个领域中各种纠纷和矛盾集中凸显的时期,必然会存在一些影响社会和谐的因素和问题。随之而来的信访问题也就呈现新型化、复杂化、多样化。特别是在本人实际工作的县域经济社会中,人民群众在各个方面的利益诉求明显增多,在涉法涉诉案件、房屋拆迁问题、农村土地问题、政府工程项目、农民工工资以及劳动和社保等方面的社会矛盾越来越突出,也给信访工作带来了巨大的压力。信访工作就是为人民排忧解难、化解矛盾的工作,也是我们建设和谐社会最基础的工作。信访问题的关键并不在于信访问题的发生,而是在于信访问题的解决,更在于有效管理信访问题和解决信访问题的能力。要通过社会各个领域的探索发现、实践经验,总结出一套适合我国社会发展的信访理论、信访制度和解决方法。项目沟通管理就是通过有效的规划,对项目的沟通管理的整个过程进行合理科学地控制和管理的过程。这个项目沟通管理的过程也可以理解为是保证整个项目的信息及时恰当地收集、储存、生成、发布的过程,通过一系列活动最终进行处理而进行的管理活动。信访问题可以看做是一个项目,所以本文从实际工作经历出发,在探讨和分析项目沟通管理理论内涵的基础上对项目沟通管理理论的实际应用研究进行探究,理顺项目沟通管理理论在实际信访工作应用中的各种关系,掌握好通过项目沟通管理理论在信访工作中的应用,信访系统才能收集或找到相关的信息,在对信息进行分析处理的基础上,做出正确的决策,从而解决根本性的目标,构建一套结构合理、管理科学、信息畅通、机制有效的信访综合体系。完善项目沟通管理在信访工作中的应用对策,为规范、合理地把项目沟通管理理论运用在信访工作中提供有益的参考,并使其能够发挥真正重要的作用。
[Abstract]:At present, our country is in the important transition period of the rapid development of society and economy. It is also a period when all kinds of disputes and contradictions are concentrated and highlighted in various fields of society, and there must be some factors and problems that affect social harmony. The problem of letters and visits has become new, complicated and diversified. In particular, in the county economy and society where I actually work, the interest demands of the people in all aspects have increased obviously. In cases involving legal action, housing demolition, rural land issues, and government projects, The social contradictions of migrant workers' wages, labor and social security are becoming more and more prominent, which also bring great pressure to the petition work. The work of letters and visits is not only the work of solving difficulties and resolving contradictions for the people, but also the most basic work of building a harmonious society. The key to the problem of letters and visits lies not in the occurrence of the problem of letters and visits, but in the solution of the problems of letters and visits, and the ability to effectively manage the problems of letters and visits and solve the problems of letters and visits. Through the exploration and discovery of various fields of society and practical experience, we should sum up a set of theory, system and solution of letters and visits suitable for the social development of our country. Project communication management is the process of rational and scientific control and management of the whole process of project communication management through effective planning. The process of communication and management of this project can also be understood as the process of ensuring that the information of the whole project is collected, stored, generated and released in a timely and proper manner, and the management activities are carried out through a series of activities. The problem of letters and visits can be regarded as a project, so this paper discusses the practical application of the theory of project communication management on the basis of discussing and analyzing the connotation of the theory of project communication management. Straighten out all kinds of relations of project communication management theory in the application of actual letter and visit work, master the application of project communication management theory in letter and visit work, then the letter and visit system can collect or find relevant information. Based on the analysis and processing of information, the correct decision is made, so as to solve the fundamental goal and construct a comprehensive system of letters and visits with reasonable structure, scientific management, smooth information and effective mechanism. To improve the application of project communication management in the work of letters and visits, to provide a useful reference for standardizing and reasonably applying the theory of project communication management to the work of letters and visits, and to enable it to play a truly important role.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D632.8

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