人际冲突解决策略的结构及影响因素研究

发布时间：2018-01-06 23:00

本文关键词：人际冲突解决策略的结构及影响因素研究　出处：《曲阜师范大学》2012年硕士论文　论文类型：学位论文

【摘要】：冲突是人际交往中不可避免的一种社会现象，不仅影响个人的发展，而且会影响整个组织的绩效。冲突管理研究中，人际冲突解决策略的结构及影响因素一直备受关注。目前，，冲突解决策略的结构研究在西方已经取得了比较成熟的研究成果，近几年不少研究对其前因变量也做了较为深入的分析和验证，为理论和实践提供了指导。中国是典型的关系主导型社会，中国人特别在意他人对自己的看法，因此在遇到人际冲突时，往往要考虑关系、人情和面子等多种因素。而这与西方个人主义至上的文化大相径庭，因此在西方个体主义文化背景下取得的研究成果在中国这样的集体主义文化情景下未必适用。本研究以中国大学生为调查对象，采用问卷法对中国文化背景下人际冲突解决策略的结构，测量及形成机制等做了系统的理论与实证研究，得出以下结论： (1)在中国文化背景下，人际冲突处理风格由协作、顺从、回避和支配四个纬度构成。 (2)情绪智力对冲突解决策略有显著影响。其中社会能力对协作策略和顺从策略有显著的正向影响；情绪监控对回避策略有显著的正向影响；他人情绪评估对支配策略有显著的正向影响。 (3)A型行为与冲突解决策略中的支配策略有显著的正向相关关系。 (4)大学生自信对其人际冲突解决策略有显著影响，具体表现为社交自信对协作策略有显著的正向影响，整体自信对顺从策略有显著的正向影响，学业自信对支配策略有显著的正向影响。 (5)自我监控调节自信与人际冲突解决策略的关系，对具有高自我监控的个体，社交自信对协作策略的正向影响更强，整体自信对顺从策略的负向影响更强。而对低自我监控者，学业自信对支配策略的正向影响更强。
[Abstract]:Conflict is an inevitable social phenomenon in interpersonal communication, which not only affects the development of individuals, but also affects the performance of the whole organization. The structure and influencing factors of interpersonal conflict resolution strategy have been paid much attention. At present, the research on the structure of conflict resolution strategy has made more mature research results in the West. In recent years, many studies have also done a more in-depth analysis and verification of its antecedent variables, which provides guidance for theory and practice. China is a typical relationship-oriented society. Chinese people are particularly concerned about what others think about themselves, so they often have to consider relationships when they encounter interpersonal conflicts. There are many factors, such as human feelings and face, which are quite different from the culture of western individualism. Therefore, the research results obtained under the background of western individualism culture may not be applicable in the context of collectivist culture such as China. This study takes Chinese college students as the research object, and makes a systematic theoretical and empirical study on the structure, measurement and formation mechanism of interpersonal conflict resolution strategies under the Chinese cultural background, and draws the following conclusions:. In the context of Chinese culture, interpersonal conflict handling style consists of four latitudes: cooperation, compliance, avoidance and domination. (2) emotional intelligence has a significant influence on conflict resolution strategies, in which social ability has a significant positive impact on cooperative strategies and compliance strategies; Emotional monitoring has a significant positive impact on avoidance strategies; Other people's emotional evaluation has a significant positive impact on dominance strategies. There is a significant positive correlation between type A behavior and dominant strategies in conflict resolution strategies. (4) College students' self-confidence has a significant influence on their interpersonal conflict resolution strategies, including social confidence has a significant positive impact on cooperative strategies, and overall self-confidence has a significant positive impact on compliance strategies. Academic self-confidence has a significant positive effect on dominance strategies. 5) the relationship between self-monitoring and self-regulation self-confidence and interpersonal conflict resolution strategies. For individuals with high self-monitoring, social self-confidence has a stronger positive impact on cooperative strategies. Overall self-confidence had a stronger negative effect on compliance strategies, while academic self-confidence had a stronger positive effect on dominant strategies for low self-monitoring individuals.
【学位授予单位】：曲阜师范大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：C912.3

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