深圳政府购买社工服务中问题与对策研究

发布时间：2018-03-16 14:48

  本文选题：社工机构　切入点：社工服务　出处：《西北农林科技大学》2017年硕士论文　论文类型：学位论文

【摘要】：政府购买服务,源自于20世纪80年代的欧美发达国家,该领域在他们当地已经发展的相当完善。随着经济社会的快速发展,政府购买社会工作服务的趋势已经势不可挡。在我国大陆地区,社工服务尚且算的上是一种很少被接触到的存在。不管是对该领域的专家学者,或是服务接受者来说,要想明确的表达出社工所承担的责任和具体是干什么的都是比较困难的。所以不管是在概念层面还是在实际运行中都显得比较浅薄、比较片面。本文以社工领域发展较为领先的深圳市为研究对象,总结深圳政府购买社工服务的发展历程、现状和问题,分析产生这些问题的原因,并针对这些问题提出相应的对策或建议。通过对深圳市政府与社工机构之间的关系、政府购买社工服务模式、政府购买社会工作服务的方式以及政府购买社会工作服务绩效考核评价方面的研究开展文献概述。结合现有的研究成果对深圳政府购买社工服务进行未来的研究展望,探索后续深圳政府购买社工服务的研究方向。作者认为,深圳市政府购买社工服务中普遍存在购买服务的运作机制不完善、社工机构发展不成熟、资金来源仍然是政府主导、创新发展还有待深化、干部职工队伍的思想作风建设还需要强化、历史遗留的公益基础设施落后和法治建设滞后等困境或现象。造成这些困境的深层次缘由主要有政府认识不到位、社工机构与政府的关系并不对等、社工机构内部管理机制不健全、政府扶持政策碎片化、缺乏操作性强的文件以及体制机制不够健全等。针对这些问题作者提出来相应的对策或意见,主要包括转变政府观念,提高重视程度;充分调研公众需求,加大购买公共服务力度和范围;大力培育社会组织,提高公共服务承接能力;积极培养专业人才,提高政府购买公共服务的专业化水平;健全运行操作机制;优化社会环境,提高政府购买公共服务成效。深圳市是民政部确定的社会工作专业人才建设首批试点城市,毗邻港澳,是全国最为发达的城市之一,在这样的前提和条件下,研究深圳市政府购买社工服务的推进现状是有代表性和先进性的。本论文在“有限政府”、公共服务外包和“新公共管理”几个概念的基础上,充分运用文献研究法、观察法和访谈法。通过几种研究方法的结合,对深圳市政府购买社工服务中存在的问题进行分析,结合国内外政府购买服务领域的探索实践研究积累,提出相应的对策或建议。同时也为国内其他城市的政府购买社工服务的研究探索提供一些富有价值的的参考。
[Abstract]:The government purchased services from developed countries in Europe and the United States in 1980s, where the field has developed quite well. With the rapid economic and social development, The trend towards government purchases of social work services has become overwhelming. In mainland China, social work services are still a rare presence, both for experts and scholars in the field and for service recipients. It is difficult to express clearly the responsibilities of social workers and what they are to do. Therefore, both at the conceptual level and in practice, they are relatively shallow. This article takes Shenzhen, which is the leading social worker development, as the research object, summarizes the development course, the present situation and the question of the social work service purchased by the Shenzhen government, and analyzes the reasons for these problems. According to the relationship between Shenzhen municipal government and social work organizations, the government buys the social work service mode. The way that the government buys the social work service and the research on the evaluation of the performance evaluation of the social work service purchased by the government are summarized. The future research prospect of the purchase of social work service by the Shenzhen government is prospected in the light of the existing research results. The author believes that the operation mechanism of the purchase of social work services by the Shenzhen municipal government is generally imperfect, the social work institutions are not mature, and the source of funds is still government-led. Innovation and development still need to be deepened, and the ideological and work style construction of cadres and workers still needs to be strengthened. The problems or phenomena such as the backward public welfare infrastructure and the lagging construction of the rule of law, which are left behind by history, are mainly caused by the lack of government understanding and the unequal relationship between the social work institutions and the government. The internal management mechanism of the social work organization is not perfect, the government support policy is fragmented, the documents with strong maneuverability are lacking, and the system mechanism is not perfect enough, etc. The author puts forward the corresponding countermeasure or opinion in view of these problems, mainly including changing the government idea. Improve the degree of attention; fully investigate the public demand, increase the strength and scope of purchasing public services; vigorously cultivate social organizations, improve the ability of undertaking public services; actively train professionals, improve the level of government professional purchase of public services; Improve the operational mechanism, optimize the social environment, and improve the effectiveness of the government's purchase of public services. Shenzhen is one of the first batch of pilot cities for the construction of social work professionals determined by the Ministry of Civil Affairs, adjacent to Hong Kong and Macao, and one of the most developed cities in the country. Under such a prerequisite and condition, it is representative and advanced to study the promotion of Shenzhen Municipal Government's purchase of social work services. This paper is based on the concepts of "limited government", "public service outsourcing" and "new public management". Through the combination of several research methods, this paper analyzes the problems existing in the purchase of social work service by Shenzhen municipal government, and combines the exploration and practice research in the field of government purchase service at home and abroad. At the same time, it provides some valuable reference for the research and exploration of the purchase of social work service by the government of other cities in China.
【学位授予单位】：西北农林科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：C916
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本文编号：1620390