企业社会工作两维价值观的冲突与平衡

发布时间：2018-03-28 16:44

本文选题：企业社会工作　切入点：社会工作理念　出处：《中国社会科学院研究生院》2012年硕士论文

【摘要】：本文围绕着企业管理价值观与员工福利价值观的冲突与矛盾的产生、表现及平衡，通过研读相关文献资料和在深圳的实地调研，特别是在深圳G企业社工服务中心两个月的实习，对G企业管理层和员工的访谈，总结G企业社会工作的经验，分析企业社会工作发展面临困境的实质并提出解决的策略，在这一基础上总结目前企业社会工作发展的思路与方向。期望能帮助一线企业社会工作者解释他们所遇到的困境，理清思路，推动企业社会工作的发展。研究发现：在泰罗制科学管理模式之下，企业管理层和员工对企业社会工作有不同需求，社会工作发展中出现相互对立的两维价值观——企业管理价值观和员工福利价值观，这在根本上影响着企业社会工作，成为企业社会工作发展困境的主要原因。企业社会工作在解决企业与员工矛盾中扮演着中间者的角色，发挥着积极作用。企业社会工作要采取平衡策略，处理好两维价值的关系。未来的发展方向，是协助企业改善管理方式、完善企业文化、承担企业社会责任，实现企业社会工作与企业的双赢。本文首先分析科学管理模式之下企业与员工的对立及具体的表现，由此总结企业管理和员工福利这两维价值观，，并从两维价值观出发，分析它们对企业社会工作的需求与认识，对企业社会工作发展的推动与制约作用，总结出两维价值观的矛盾与冲突是企业社会工作目前重要的发展困境。立足G企业的成功经验，提出平衡两位价值观的策略，最后得出结论，认为企业社会工作的发展必须与企业管理理念相适应。
[Abstract]:This article revolves around the conflict and the contradiction between the enterprise management value and the employee welfare value, the manifestation and the balance, through reading the related literature material and the field investigation in Shenzhen, Especially in Shenzhen G enterprise social work service center for two months of practice, to G enterprise management and staff interviews, summed up G enterprise social work experience, analyze the essence of the development of corporate social work difficulties and put forward solutions. On this basis, this paper summarizes the ideas and directions of the development of enterprise social work, and expects to help the first-line enterprise social workers explain their difficulties, clear out their ideas, and promote the development of enterprise social work. It is found that under the scientific management model of Thalo system, the management and employees have different demands on the social work of enterprises, and there are two dimensions of values in the development of social work, namely, the values of enterprise management and the values of employees' welfare, which are opposite to each other in the development of social work. This fundamentally affects the enterprise social work and becomes the main reason for the predicament of the enterprise social work development. Enterprise social work plays the role of intermediary in resolving the contradiction between the enterprise and the staff. Enterprise social work should adopt a balanced strategy to deal with the relationship between two dimensions of value. The future direction of development is to help enterprises improve their management methods, improve corporate culture, and assume corporate social responsibility. Realize the double-win of enterprise social work and enterprise. This paper first analyzes the antagonism and concrete performance of enterprises and employees under the scientific management mode, and then summarizes the two dimensional values of enterprise management and employee welfare, and starts from the two dimensional values. Analyzing their demand and understanding to the enterprise social work, promoting and restricting the development of the enterprise social work, Summing up the contradiction and conflict of the two dimensional values is the important development dilemma of the enterprise social work at present. Based on the successful experience of G enterprise, this paper puts forward the strategy of balancing the two values, and finally draws a conclusion. The author thinks that the development of enterprise social work must adapt to the concept of enterprise management.
【学位授予单位】：中国社会科学院研究生院
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：C916

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