广州交通执法工作者职业压力研究

发布时间：2018-06-18 02:25

本文选题：交通执法 + 职业压力　；参考：《兰州大学》2011年硕士论文

【摘要】：交通执法部门已成为城市日常管理的一个重要部门,它担负着公共交通、道路运输、水路运输、公路维护等多项行政执法职能。然而,只要留心关注媒体的报道和网络的热议话题,涉及到交通执法的绝大多数都是一些负面新闻,如“暴力执法”、“钓鱼执法”等,2009年上海的“钓鱼执法事件”更是把交通执法人的形象推向了最低谷。交通执法人员一方面长期面对细、碎、繁、杂的工作任务,另一方面是公众对自己的不理解和谩骂,他们的职业压力不容忽视,其工作和生活的压力已经严重超出了自身的承受范围。而由于交通系统内部没有一套有效缓解职业压力的方法,导致：一方面一些执法人员容易产生工作倦怠或高血压、心脏病等问题；另一方面,工作过程中不文明执法时有发生,造成了极为恶劣的社会反响。交通执法人员是国家公共政策的执行者,对民众的日常行为履行管理职责,其职业压力势必影响着公共政策的执行效果和社会的正常运作发展。众多职业压力的研究都表明这一政府组织内部存在任务、制度、文化等各方面的公共管理问题。基于以上研究背景,本文的研究意义在于：了解广州交通执法人员的职业压力现状；深入分析广州交通执法人员的职业压力结构,为交通执法的改革发展提供心理学依据；从组织和个人层面提出缓解交通执法人员职业压力的对策,促进交通执法的和谐与稳定；完善相关人事制度设计,为其他执法部门提供制度层面的借鉴。
[Abstract]:Traffic law enforcement department has become an important department in the daily management of the city. It is responsible for many administrative law enforcement functions such as public transportation, road transportation, waterway transportation, highway maintenance and so on. However, as long as attention is paid to media coverage and the hot discussion on the Internet, the vast majority of people involved in traffic law enforcement are in negative news, such as "violent law enforcement." "fishing law enforcement", 2009 "fishing law enforcement incident" in Shanghai has pushed the image of traffic bailiff legal person to the lowest point. Traffic law enforcement officers, on the one hand, face detailed, fragmented, complicated and miscellaneous tasks for a long time, and on the other hand, the public does not understand and abuse themselves. Their professional pressure should not be ignored. The pressure of work and life has gone beyond its limits. Because there is no effective way to relieve occupational pressure within the transportation system, on the one hand, some law enforcement personnel are prone to job burnout, hypertension, heart disease and other problems; on the other hand, uncivilized law enforcement occurs from time to time in the course of work. It caused an extremely bad social reaction. Traffic law enforcement personnel are the executors of national public policies. They perform their management duties on the daily behavior of the public, and their occupational pressure will inevitably affect the implementation effect of public policies and the normal operation and development of the society. Many studies on occupational stress show that there are many problems in public administration in this government organization, such as task, institution, culture and so on. Based on the above research background, the research significance of this paper is to understand the current situation of traffic law enforcement personnel in Guangzhou, analyze the occupational stress structure of traffic law enforcement personnel in Guangzhou, and provide psychological basis for the reform and development of traffic law enforcement. In order to promote the harmony and stability of traffic law enforcement, the author puts forward the countermeasures to alleviate the occupational pressure of traffic law enforcement officials from the organizational and personal level, and consummates the design of relevant personnel system to provide reference for other law enforcement departments.
【学位授予单位】：兰州大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：C913.2

【引证文献】