IT企业员工社会网络结构对知识转移效果影响研究

发布时间：2018-07-17 08:37

【摘要】：IT行业作为后起之秀,在我国经济格局中扮演着越发重要的角色。随着世界经济全球化的加深,IT行业中企业间的竞争不断加剧。自身行业特点使得IT企业员工的知识能力成为企业管理者关注的重点。员工如何在工作中不断创新,使企业在竞争中保持核心竞争力是一项重要的研究内容。同时,从企业内部营销的角度,除了以往工作满意度的影响因素以外,在工作中获得知识和能力的提升逐渐成为员工工作满意度中不可忽视的重要因素。因此,论文试图在前人研究的基础上,以IT行业员工为研究对象,从企业知识管理的角度,对IT行业员工所具有的企业社会网络结构与知识转移效果之间的关系进行探讨。论文首先对研究背景、研究意义以及国内外研究现状进行了介绍。以国内外相关研究成果为基础,对论文研究框架进行了设计,并说明了研究思路、研究内容以及研究方法;其次,介绍社会网络结构、知识转移效果等相关理论知识;然后,以前人的研究为基础,提出论文研究的概念模型,并提出IT企业员工社会网络结构对知识转移效果具有正向影响,知识接收意愿和知识吸收能力在影响中具有中介作用等基本假设。为验证假设,以国内外相关研究为依据,结合研究假设编制了调查量表。通过百度开放云平台先开展预调查,然后,利用PASW18.0对调查数据进行分析,以分析结果对量表进行净化。以净化后的量表开展正式调查,验证因子分析的结果,对概念模型和实际数据进行拟合度的检验,并进行了中介效应的检验。通过实证分析,得到相应的研究结论。最后根据结论,提出包括帮助员工建立有助于知识转移的社会网络结构、多角度提升员工的知识接受意愿以及关注员工知识吸收能力提升在内的三方面管理建议。
[Abstract]:As a rising star, IT industry plays a more and more important role in the economic structure of our country. With the deepening of the globalization of the world economy, the competition among enterprises in IT industry is intensifying. Its own industry characteristics make the knowledge ability of IT employees become the focus of enterprise managers. It is an important research content for employees to innovate in their work and keep their core competence in the competition. At the same time, from the perspective of internal marketing, in addition to the previous factors affecting job satisfaction, the promotion of knowledge and ability in the work has gradually become an important factor that can not be ignored in employee job satisfaction. Therefore, on the basis of previous studies, this paper attempts to discuss the relationship between the social network structure of IT industry and the effect of knowledge transfer from the perspective of enterprise knowledge management. First of all, the research background, research significance and research status at home and abroad are introduced. Based on the relevant research results at home and abroad, this paper designs the research framework, and explains the research ideas, research content and research methods. Secondly, it introduces the social network structure, knowledge transfer effect and other relevant theoretical knowledge. Based on the previous researches, this paper puts forward the conceptual model of the research, and points out that the social network structure of IT employees has a positive impact on the effect of knowledge transfer. It is assumed that the willingness to receive knowledge and the ability to absorb knowledge play an intermediary role in the influence. In order to verify the hypothesis, based on the relevant research at home and abroad, combined with the research hypothesis, the questionnaire was developed. Through Baidu open cloud platform, the pre-survey was carried out first, and then PASW18.0 was used to analyze the survey data in order to purify the scale. A formal investigation was carried out with the purified scale to verify the results of factor analysis. The fitting degree of the conceptual model and the actual data was tested and the mediating effect was tested. Through empirical analysis, the corresponding conclusions are obtained. Finally, according to the conclusion, the paper puts forward three management suggestions, including helping employees to establish a social network structure conducive to knowledge transfer, enhancing employees' willingness to accept knowledge from various angles and paying close attention to the enhancement of employees' knowledge absorption ability.
【学位授予单位】：东北石油大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F49;F273.1;F272.92;C912.3

【参考文献】