深圳市南山区社工队伍建设问题及策略研究

发布时间：2018-07-18 11:32

【摘要】：我国自1980年恢复社会学以来，大学逐步恢复社会工作课程，社会服务也开始迅速发展。在市场经济快速发展的社会大背景下，越来越多的社会需求要得到满足，层出不穷的社会矛盾对政府无疑是全新的挑战。为此，需要继续深化推进体制改革，政府职能由管理型向服务型转换。人们从过去单纯地依赖自身或家族、邻里解决问题转而向政府要求服务的方式，导致政府服务职能的回归。为此，中央做出了“建设宏大的社会工作人才队伍”的重大决策。在此大背景下，南山区作为全国的试点之一，率先从全国高校招募组建了一支专业社工队伍，之后队伍又以政府购买的形式不断壮大。队伍发展六年，在逐渐承担起应用的职责同时，也出现了一些影响其发展的问题，需要及时针对问题进行策略研究和政策保障。本研究通过对南山区现有社工队伍特点、人员结构、管理制度、选拔考核制度、薪酬标准等情况介绍，辅以对在职社工进行调查问卷和深入访谈，综合分析当前南山区社工队伍建设所存在的问题及产生问题的深层原因。针对所发掘的现象、问题和原因，，本文提供了四方面的建设策略。首先是建立社工队伍梯队架构，规范职责和层次；在此基础上，个人管理策略是针对区政府在购买和使用社工服务过程中需要针对社工个体提出的认知、能力和职业操守、道德评价的策略研究；组织管理策略是针对作为团体的南山区社工队伍整体发展的策略研究；社会管理策略则是政府在推行社工服务过程中涉及总体宣传与政策导向的策略研究。最后，通过完善现有的社工队伍发展体系保障、激励保障体系和行业保障体系，以确保相关策略的有效实施。本研究旨在完成南山区社工队伍问题现状研究，形成解决问题保持发展的管理策略及保障措施，为南山区进一步发展社工事业，承担社会服务职能提供理论及实践支持。
[Abstract]:Since social science was restored in 1980, universities have gradually resumed social work courses, and social services have also developed rapidly. Under the background of the rapid development of market economy, more and more social needs must be satisfied, and the endless social contradictions are undoubtedly a new challenge to the government. Therefore, it is necessary to deepen the reform of the system and transform the government function from management to service. People rely solely on themselves or families in the past, and the way that neighbors solve problems and ask for services from the government leads to the return of government service functions. To this end, the central government has made a major decision to build a grand contingent of social workers. Under this background, Nanshan District, as one of the national pilot projects, first recruited a team of professional social workers from national colleges and universities, and then the team continued to grow in the form of government purchase. After six years of development, the team has gradually assumed the responsibility of application, and at the same time, there are some problems that affect its development, so it is necessary to carry out the strategy research and policy guarantee in time. Through the introduction of the characteristics, personnel structure, management system, selection and assessment system, salary standard and so on of the existing social workers in Nanshan District, this study is supplemented by a questionnaire and in-depth interviews to the social workers on the job. This paper comprehensively analyzes the problems existing in the construction of social workers in Nanshan District and the deep causes of the problems. In view of the phenomena, problems and causes, this paper provides four construction strategies. The first is to establish an echelon structure of the social work force to regulate responsibilities and levels. On this basis, the personal management strategy is aimed at the cognition, ability and professional conduct of the individual social workers that the district government needs to put forward in the process of purchasing and using social work services. The organizational management strategy is aimed at the overall development of the social worker team in Nanshan area as a group. Social management strategy is a strategic study involving the overall publicity and policy orientation in the implementation of social work services. Finally, by perfecting the existing social worker development system, encouraging the security system and the industry security system to ensure the effective implementation of relevant strategies. The purpose of this study is to study the present situation of social workers in Nanshan area, form the management strategy and safeguard measures to solve the problem and maintain the development, and provide theoretical and practical support for the further development of social work and the undertaking of social service functions in Nanshan District.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：C916

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