论医患矛盾的社会工作介入
发布时间：2018-10-15 15:56
【摘要】：目前,医患矛盾预防机制及医患纠纷解决机制存在许多漏洞与弊端,运用社会工作的理论和技术介入医患矛盾是解决医患关系紧张现状的新尝试。本文运用文献检索、参与式观察和个案研究等质性研究方法,分别对已有的相关文献论述、上海市某医患纠纷人民调解委员会以及上海市东方医院社工部进行调查和研究,旨在完成以下三个方面的研究目标。第一,对医患矛盾的现有介入途径和方法进行梳理。第二,从理论到实践,研究社会工作介入医患矛盾的实践效果。第三,从实践回归到理论,研讨社会工作介入医患矛盾的过程中所遇到的相关问题。经过研究和分析,得出的结论如下：第一,人民调解机制作为解决医患纠纷的新途径,仍无法从根本上缓解医患矛盾。第二,社会工作作为一种预防机制介入医患矛盾具有制度可行性与技术有效性。第三,社会工作介入医患矛盾的预防机制仍需从制度、技术和伦理三个层面进行完善。第四,社会工作可以尝试通过人民调解机制介入医患纠纷的调解与解决。
[Abstract]:At present, there are many loopholes and drawbacks in the prevention mechanism of doctor-patient contradiction and the mechanism of resolving the doctor-patient dispute. It is a new attempt to solve the tense situation of the doctor-patient relationship by using the theory and technology of social work to intervene in the doctor-patient contradiction. Based on the qualitative research methods of literature retrieval, participatory observation and case study, this paper investigates and studies the relevant literature, the people's Mediation Committee of a doctor-patient dispute in Shanghai and the social work department of Shanghai Oriental Hospital, respectively. The aim is to accomplish the following three research objectives. First, the existing intervention approaches and methods of doctor-patient conflict are combed. Second, from theory to practice, to study the practical effect of social work involved in doctor-patient contradictions. Third, from practice to theory, to study the social work involved in the process of doctor-patient contradictions encountered by the relevant problems. Through research and analysis, the conclusions are as follows: first, as a new way to solve doctor-patient disputes, the people's mediation mechanism can not fundamentally alleviate the contradiction between doctors and patients. Secondly, as a preventive mechanism, social work has institutional feasibility and technical effectiveness. Third, the prevention mechanism of social work intervention in doctor-patient contradiction should be perfected from three aspects: system, technology and ethics. Fourth, social work can try to intervene in mediating and resolving doctor-patient disputes through the people's mediation mechanism.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：C916
本文编号：2273037
[Abstract]:At present, there are many loopholes and drawbacks in the prevention mechanism of doctor-patient contradiction and the mechanism of resolving the doctor-patient dispute. It is a new attempt to solve the tense situation of the doctor-patient relationship by using the theory and technology of social work to intervene in the doctor-patient contradiction. Based on the qualitative research methods of literature retrieval, participatory observation and case study, this paper investigates and studies the relevant literature, the people's Mediation Committee of a doctor-patient dispute in Shanghai and the social work department of Shanghai Oriental Hospital, respectively. The aim is to accomplish the following three research objectives. First, the existing intervention approaches and methods of doctor-patient conflict are combed. Second, from theory to practice, to study the practical effect of social work involved in doctor-patient contradictions. Third, from practice to theory, to study the social work involved in the process of doctor-patient contradictions encountered by the relevant problems. Through research and analysis, the conclusions are as follows: first, as a new way to solve doctor-patient disputes, the people's mediation mechanism can not fundamentally alleviate the contradiction between doctors and patients. Secondly, as a preventive mechanism, social work has institutional feasibility and technical effectiveness. Third, the prevention mechanism of social work intervention in doctor-patient contradiction should be perfected from three aspects: system, technology and ethics. Fourth, social work can try to intervene in mediating and resolving doctor-patient disputes through the people's mediation mechanism.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：C916
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