电子政务公民采纳研究

发布时间：2018-03-25 20:03

本文选题：电子政务　切入点：公民采纳　出处：《大连理工大学》2010年博士论文

【摘要】： “以公众为中心”是电子政务建设的基本原则。电子政务潜在利益的全部实现,在很大程度上取决于公民的采纳与使用行为。研究公民采纳电子政务的心理和行为特征,分析电子政务公民采纳行为影响因素的构成是政府和学术界关注的热点。论文采用文献分析与实证研究相结合的方法,在回顾信息技术采纳理论和电子政务公民采纳研究现状的基础上,紧紧围绕两个基本问题：有哪些因素影响公民采纳电子政务服务?有哪些因素驱动政府门户网站用户的持续使用?具体开展了如下研究工作。从分析个体采纳过程的研究模型入手,结合电子政务的特点,对电子政务公民采纳过程进行划分,提出公民对电子政务的采纳过程主要包括电子政务服务方式采纳和政府门户网站的持续使用这两个关键阶段,并在此基础上提出了一个基于过程的电子政务公民采纳研究框架。在理论研究的基础上,从环境特征、技术特征、个人特征三个方面分析公民采纳电子政务服务的影响因素,使用多维度采纳意向构建了电子政务服务公民采纳模型,并通过实证数据探索性地在基本信息、信息交流、事务处理三个服务层次上对模型进行了分析检验,结果表明基本信息服务采纳意向的显著影响因素是：相对优势和相容性、自我效能、认知度。信息交流服务采纳意向的显著影响因素是：网络外部性、相对优势和相容性、自我效能、对政府的信任。事务处理服务采纳意向的显著影响因素是：相对优势和相容性、自我效能、感知信任。感知信任的三个前因按影响大小分别为：对互联网的信任、对政府的信任和认知度。以IS持续使用模型和DeLoneMcLean信息系统成功模型为基础,结合电子政务服务质量方面的研究,构建了政府门户网站用户采纳模型。通过实证数据对模型进行了分析检验,结果表明用户满意和感知有用性是政府门户网站用户持续使用意向的两个直接前因,同时感知有用性也会通过用户满意间接影响用户持续使用意向；信息质量、功能与设计、可靠性,这三个服务质量维度通过用户满意和感知有用性间接影响用户持续使用意向,但影响程度不同,而安全与隐私通过感知有用性间接影响用户持续使用意向；信息质量对用户持续使用意向的影响最大,设计与功能、可靠性次之,安全与隐私最小。将政府门户网站用户分为基本信息用户、信息交流用户、事务处理用户,在三类用户样本中验证了模型的普遍适用性,并分别进行了路径分析,结果表明三类用户模型路径系数及其显著性均存在差异。综合考察服务质量维度对持续使用意向的间接影响总和,信息质量、设计与功能、可靠性分别对三类用户的持续使用意向产生最大的正向影响。
[Abstract]:"taking the public as the center" is the basic principle of the construction of e-government. The realization of all the potential benefits of e-government depends to a great extent on the adoption and use behavior of citizens. It is a hot point for the government and academic circles to analyze the influence factors of civil adoption behavior in e-government. Based on the review of the theory of information technology adoption and the research status of e-government citizen adoption, this paper adopts the method of literature analysis and empirical research. Closely around two basic questions: what factors affect the adoption of e-government services? What factors drive the continued use of government portal users? The following research work has been carried out. Based on the analysis of the research model of individual adoption process and the characteristics of e-government, this paper divides the process of citizen adoption of e-government. This paper puts forward that the adoption process of e-government mainly includes two key stages: the adoption of e-government service and the continuous use of government portals. On this basis, a process-based framework for citizen adoption of e-government is proposed. On the basis of theoretical research, this paper analyzes the influencing factors of citizens' adoption of e-government service from three aspects of environmental characteristics, technical characteristics and personal characteristics, and constructs a model of citizen adoption of e-government service by using multi-dimensional adoption intention. The model is analyzed and tested by empirical data at three service levels: basic information, information exchange and transaction processing. The results show that the significant influencing factors of the intention of adopting basic information services are: comparative advantage and compatibility. The significant factors influencing the intention to adopt information exchange services are: network externality, comparative advantage and compatibility, self-efficacy, The significant factors influencing the intention of adoption of transaction processing services are: comparative advantage and compatibility, self-efficacy, perceived trust. The three antecedents of perceived trust are: trust to the Internet. Trust and recognition of the government. Based on the sustainable use model of is and the successful model of DeLoneMcLean information system, combined with the research on the service quality of e-government, the user adoption model of government portal website is constructed. The model is analyzed and tested by empirical data. The results show that user satisfaction and perceived usefulness are two direct antecedents of the continuous use intention of government portal users. Meanwhile, perceived usefulness indirectly affects users' continuous use intention, information quality, function and design through user satisfaction. Reliability, through user satisfaction and perceived usefulness, the three dimensions of service quality indirectly affect the user's sustainable use intention, but the influence degree is different, while security and privacy indirectly affect the user's sustainable use intention through perceived usefulness. Information quality has the greatest influence on users' intention to use continuously, design and function, reliability, security and privacy are the least. Users of government portal are divided into basic information users, users of information exchange, users of transaction processing. The universal applicability of the model is verified in three kinds of user samples, and the path analysis is carried out respectively. The results show that there are differences in path coefficients and their significance among the three user models. Reliability has the greatest positive impact on the three kinds of users' intention to use continuously.
【学位授予单位】：大连理工大学
【学位级别】：博士
【学位授予年份】：2010
【分类号】：D035

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