国内外政府服务绩效评估研究的比较——基于WOS与CNKI数据的分析

发布时间：2018-11-27 13:43

【摘要】：借助学者这个"社会的眼睛"来把握政府服务绩效的现状,这是一种数据挖掘评价的路径。通过对WOS(Web of Science)和CNKI(China National Knowledge Infrastructure)数据库中政府服务绩效评估研究的比较,可以发现,国外通过解构的方式,将"政府服务"细化为交通、卫生、基础设施等具体服务进行绩效评估研究,其目的是为了实现公民满意,在竞争中保证服务质量。国内各种研究都要纳入"服务型政府"的范畴,力图构建一个整体性的"服务型政府绩效评估"体系。借鉴国外经验,我们需要破除研究中的"刮风"习惯,推进有明确对象的政府服务绩效评估研究;在实践中需要对政府服务进行市场细分,推进政府在服务提供中的终极责任制。
[Abstract]:It is a path of data mining evaluation to grasp the present situation of government service performance with the aid of scholars'"social eyes". By comparing the performance evaluation of government service in WOS (Web of Science) and CNKI (China National Knowledge Infrastructure) database, we can find that the government service is divided into transportation and sanitation by deconstruction in foreign countries. The purpose of performance evaluation of infrastructure and other specific services is to achieve citizen satisfaction and guarantee service quality in competition. All kinds of research in China should be brought into the category of "service-oriented government" and try to build a whole system of "service-oriented government performance evaluation". Using foreign experience for reference, we need to break the "windy" habit in the research and promote the research on the performance evaluation of government service with definite objects. In practice, the market segmentation of government services is needed to promote the ultimate responsibility system in service provision.
【作者单位】：中国科学技术信息研究所;兰州大学管理学院;
【基金】：教育部人文社会科学研究规划项目“西部生态脆弱性评估与政府应对研究”(编号:13YJAZH076) 中国博士后基金一等资助“我国县级政府公共服务均等化绩效评估研究”(编号:2013M530058) 国家社会科学基金重大招标项目“公众幸福指数导向下我国政府绩效评价体系研究”(编号:11&ZD057) 中央高校重大社科基地培育项目“中国行政管理体制改革的绩效分析及促进机制研究”(编号:13LZUJBWT004)
【分类号】：D035

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