石家庄市民办养老机构满意度研究

发布时间：2018-06-23 06:09

本文选题：民办 + 养老机构　；参考：《河北经贸大学》2017年硕士论文

【摘要】：随着老龄化程度的逐步加深,建立和完善我国现有的养老保障体系,发展多种养老方式,成为我国急需解决的问题之一。同时,在未放开二胎政策之前,由于计划生育的实施,导致家庭模式趋于小型化,越来越多的双独家庭面临着沉重的养老负担,居家养老成为挑战。因此,在社会福利社会化政策的背景下,鼓励社会力量开办养老机构,运用多种方式缓解养老难的问题,成为我国的当务之急。石家庄市作为河北省的省会,同样面临养老方式选择的诸多问题,研究石家庄市民办养老机构满意度,在获取满意度现状的前提下,寻找问题产生的根源,提出解决对策,提高服务的供给质量。本文以石家庄市民办养老机构作为研究对象,阐述了民办养老机构的研究背景、研究理论,根据实际调查情况,运用统计分析方法,分析石家庄市民办养老机构满意度,提出相应的解决对策。全文分为六章,第一章是绪论,主要介绍研究背景、研究目的、研究对象和研究方法等。第二章是文献分析及研究思路,包括概念界定、研究理论及学者的研究现状。涉及的理论包括福利多元主义理论、社会福利社会化理论。第三、四章是本文的核心部分。对石家庄当地的民办养老机构实地调查并进行研究分析,根据石家庄民办养老机构的具体发展状况,分析影响民办养老机构中老人满意度的因素。首先,运用定性分析方法进行个案研究,对民办养老机构的基本情况进行了解。其次,运用定量分析方法,通过满意度指标的统计分析,对入住民办养老机构的老人进行满意度分析,得出影响老人满意度的重要因素。最后,通过定性分析与定量分析相结合的方法,得出现阶段民办养老机构的满意度现状,并提出改进对策。第五章也是本文的重点部分,根据调查结果,结合国内外相关经验及国家政策,指出完善民办养老机构满意度的对策建议。第六章研究不足与展望,指出本文在研究过程中存在的缺陷,并提出未来研究的新突破、新视野。研究表明,石家庄市民办养老机构正在逐渐发展壮大,但同时存在一些问题制约着满意度的提升。机构养老服务的提供,不仅仅要求提供服务的项目,更要求服务提供的质量,只有提供优良的服务,才能得到较为认可的满意度。今后机构养老发展在追求速度和数量的同时也应兼顾服务质量和服务效率,为老年人创造一个幸福的晚年生活。
[Abstract]:With the gradual deepening of the aging degree, it has become one of the urgent problems for our country to establish and perfect the existing old-age security system and develop a variety of pension methods. At the same time, before the policy of second child is released, the family model tends to be miniaturized because of the implementation of family planning. More and more families are facing heavy burden of providing for the aged, so it is a challenge to provide for the aged at home. Therefore, under the background of socialized social welfare policy, encouraging social forces to set up pension institutions and using various ways to alleviate the problem of pension difficulties has become a top priority in our country. Shijiazhuang, as the provincial capital of Hebei Province, also faces many problems in the choice of old-age support mode. This paper studies the satisfaction degree of private pension institutions in Shijiazhuang City. On the premise of obtaining the satisfaction degree, it seeks for the root causes of the problems, and puts forward some countermeasures to solve the problems. Improve the quality of service supply. This paper takes the private pension institutions in Shijiazhuang as the research object, expounds the research background, the research theory, according to the actual investigation situation, using the statistical analysis method, analyzes the satisfaction degree of the private pension institutions in Shijiazhuang. The corresponding solutions are put forward. This paper is divided into six chapters, the first chapter is an introduction, mainly introduces the research background, research purposes, research objects and research methods. The second chapter is literature analysis and research ideas, including concept definition, research theory and scholars' research status. The theories involved include welfare pluralism theory and social welfare socialization theory. The third, fourth chapter is the core part of this paper. Based on the investigation and analysis of the local private pension institutions in Shijiazhuang, this paper analyzes the factors that affect the satisfaction of the elderly in the private pension institutions according to the specific development situation of the private pension institutions in Shijiazhuang. First of all, the qualitative analysis method is used for case study to understand the basic situation of private pension institutions. Secondly, by using the quantitative analysis method, through the statistical analysis of the satisfaction index, the author analyzes the satisfaction degree of the elderly who live in the private pension institution, and obtains the important factors that affect the satisfaction degree of the elderly. Finally, through the combination of qualitative analysis and quantitative analysis, the present situation of satisfaction of private pension institutions is obtained, and the improvement countermeasures are put forward. The fifth chapter is also the key part of this paper, according to the survey results, combined with the relevant experience and national policies at home and abroad, the author points out the countermeasures and suggestions to improve the satisfaction of private pension institutions. The sixth chapter points out the defects in the research process and points out the new breakthrough and new vision in the future research. The research shows that the private pension institutions in Shijiazhuang are developing gradually, but there are some problems restricting the improvement of satisfaction at the same time. The provision of institutional pension service requires not only the project of service, but also the quality of service. Only by providing excellent service, can we get more acceptable satisfaction. In order to create a happy old age life for the elderly, the development of institutional pension should take into account the quality of service and the efficiency of service while pursuing the speed and quantity of the development of the aged in the future.
【学位授予单位】：河北经贸大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D669.6

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