小城镇住宅物业服务满意度及其影响因素研究

发布时间：2017-09-15 09:07

关键词:小城镇、物业服务满意度、影响因素、温州

Abstract: Small towns as the object, this study selected 22 factors, the survey data of 26 small towns in Wenzhou area based, using the SPSS19.0 software, by variance analysis and regression analysis method of combining, carry out an empirical study on the satisfaction of residential property service. The results show that: the smaller influence factors of property service satisfaction include the basic feature of owner, the arrival time and property fee standard，the bigger influence factors of property service satisfaction include commissioned by the property services and housing property types.In the 12 influencing factors of property service satisfaction, solve the 
complaints from owners and service attitude are two greatest influencing factors,
coefficients were 0.444 and 0.234.This research can help to formulate policies that enhance residential property service level and optimizing the living environment
of the small town.

Key words: The small town, Property service satisfaction, Influencing factors, Wenzhou

一、引言

小城镇亦城亦乡[1]，是新型城镇化的关键，通过物业服务改善人居环境，提升小城镇的吸引力，可促进我国新型城镇化战略的实现。当前大中型城市居住物业服务覆盖已接近饱和状态，而农村物业服务市场几近空白。小城镇具有城乡联结协调功能，是城乡联系的必经环节[2]，在小城镇房地产市场快速发展的背景下，研究小城镇居住物业服务满意度，，可为政府相关主管部门制定政策提供参考，也可为物业服务企业深刻认识小城镇物业服务属性，拓展物业服务市场提供借鉴。

二、文献回顾
三、研究设计
1．研究思路与方法
2．指标选择及变量赋值
3．数据来源
四、物业服务满意度的数据分析
1．物业服务综合满意度的方差分析
2．业主与物业服务属性满意度的显著性分析
3．物业服务满意度的回归分析
五、结论与建议
1．研究结论
2．建议

参考文献



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