泉州市L区基层公务员工作倦怠现状与成因研究

发布时间：2018-02-27 00:18

本文关键词： 基层公务员工作倦怠现状成因对策　出处：《华侨大学》2017年硕士论文　论文类型：学位论文

【摘要】：当今社会,工作倦怠随着工作环境的不断变化,压力的不断增大,已逐渐成为普遍现象。随着社会发展进步,政府机关职能转变,公务员队伍的工作状况引起社会公众的持续关注,这样的关注实际上在某种程度增加了该群体的工作压力,以致其进入工作倦怠的高发期,作为实现政府职能的直接力量的基层公务员则首当其冲。若较长时间的处在高压力和繁杂工作环境,其身心健康及工作效率都会大大折扣。因此为建立起高效廉洁、为民服务的基层公务员队伍,须重视并加强基层公务员的工作倦怠问题的研究。从目前已有的研究来看,工作倦怠的研究内容往往集中在关注企业员工等方面的研究,其中研究对象以基层公务员作为研究的不多。本论文以实证研究的方法对118名泉州市L区基层公务员的工作倦怠现状进行研究分析。本研究参考工作倦怠通用量表,该工具在本研究中显示出较好的信度和效度,并且在确保基层公务员调查数据真实性的基础上,利用统计软件SPSS对调查收集上来的数据进行人口统计学分析,了解泉州市L区基层公务员工作倦怠感及其工作状态、情绪衰竭、个人成就感低落三个因子在不同性别、年龄、婚姻状况、职务、岗位、工作年限等人口统计变量对基层公务员工作倦怠的影响,分别体现为在性别上,男女在工作倦怠感、情绪衰竭无显著性差异,在工作态度、个人成就感低落上差别显著;在年龄上,不同年龄段的体验到工作倦怠感及其情绪衰竭、工作态度、个人成就感低落有所差异,40周岁以下体验到的工作倦怠感、工作态度和个人成就感低落最高,而41周岁以上体验到的情绪衰竭比40周岁以下的更严重;在婚姻状况上,已婚和未婚在工作倦怠感和工作态度上并无差别,但在情绪衰竭和个人成就感低落感差别显著;在职务级别上,科员及科级干部对工作倦怠感的感受程度不同,尤其是科员以下在工作态度和个人成就感上存在明显差异;在岗位类别上,综合管理类和非管理类在工作倦怠感、情绪衰竭和个人成就感低落的表现上是不同的,而在工作态度上并无显著性差异;在工作年限上,10年以上的体验的工作倦怠感、工作态度、个人成就感低落最高,情感衰竭随着工作年限的增加而增加。根据泉州市L区基层公务员工作倦怠的现状,通过访谈记录深入分析总结泉州市L区基层公务员工作倦怠的成因,分别可归纳为工作内容单调、工作量增大、考核手段不健全等工作内容方面,人岗不匹配、薪酬待遇不高、晋升提拔困难等心理期待方面,领导艺术不高、人际关系处理不畅等文化生态方面,社会支持不足、道德绑架现象频发、社会舆论压力等舆论环境方面,并根据研究的结论从扩展工作内涵、调节心理平衡、改善文化生态、引导舆论导向等四个角度提出相应有效的缓解工作倦怠问题建议。
[Abstract]:In today's society, job burnout has become a common phenomenon with the constant changes in the working environment and the increasing pressure. With the development of society, the functions of government organs have changed. The working conditions of the civil service have aroused continuous public concern, and such concerns actually increase the work pressure of this group to a certain extent, leading it to enter a period of high job burnout. The grassroots civil servants, who are the direct force to realize the functions of the government, bear the brunt. If they are in a high-pressure and complicated working environment for a long time, their physical and mental health and work efficiency will be greatly reduced. Therefore, in order to establish an efficient and clean, The grassroots civil servants serving for the people should pay attention to and strengthen the research on the problem of job burnout of grass-roots civil servants. From the existing research, the research content of job burnout is often focused on the study of enterprise employees, etc. In this paper, 118 civil servants at the grass-roots level in Quanzhou L District were studied and analyzed by the empirical method. This study referred to the General scale of Job Burnout. The tool shows good reliability and validity in this study, and on the basis of ensuring the authenticity of the survey data of grass-roots civil servants, the statistical software SPSS is used to carry out the demographic analysis of the data collected in the survey. To understand the three factors of job burnout and job status, emotional exhaustion and low personal achievement of grass-roots civil servants in Quanzhou L District in terms of gender, age, marital status, position, post, The effects of demographic variables such as working years on job burnout of grass-roots civil servants were reflected in gender, job burnout and emotional exhaustion of male and female, but significant difference in work attitude and low personal achievement; In terms of age, different age groups experienced job burnout and emotional exhaustion, job attitude, low personal achievement, and the highest levels of job burnout, job attitude and personal achievement were found under the age of 40. In marital status, there was no difference between married and unmarried in job burnout and work attitude, but there was significant difference between emotional exhaustion and personal accomplishment. At the post level, the sense of job burnout was different between the officers and the cadres, especially in the sense of work attitude and personal achievement, and in the post category, the degree of job burnout was different between the officers and the cadres at the department level, especially in the sense of work attitude and personal achievement. The performance of job burnout, emotional exhaustion and low personal accomplishment were different between integrated management and non-management, but there was no significant difference in work attitude. Working attitude, personal accomplishment is the highest, emotional exhaustion increases with the increase of working years. According to the current situation of job burnout of grass-roots civil servants in Quanzhou L District, Through in-depth analysis and summary of the causes of job burnout of grass-roots civil servants in Quanzhou L District through interview records, it can be concluded that the job content is monotonous, the workload is increasing, the examination means are not perfect, the people and posts do not match, the salary is not high, and so on. In terms of psychological expectations, such as difficulties in promotion and promotion, low leadership art, poor interpersonal relationships and other cultural and ecological aspects, inadequate social support, frequent moral kidnapping, pressure from public opinion, and other aspects of the public opinion environment, According to the conclusion of the study, the author puts forward some effective suggestions to alleviate job burnout from four angles: expanding the connotation of work, adjusting psychological balance, improving cultural ecology and guiding public opinion.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630.3

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