建筑装饰行业管理系统的开发

发布时间：2018-06-12 23:26

本文选题：建筑装饰信息化 + 建筑装饰　；参考：《电子科技大学》2011年硕士论文

【摘要】：建筑装饰行业信息管理系统是以客户关系管理系统(CRM)为核心,集生产、销售、安装、售后、监察等多个业务功能为一体的ERP系统,通过建立与自身业务流程单独定制开发的这套系统,依靠现代信息技术,从为客户提高服务入手,加强管理,来大幅降低客户的投诉报修率,使客户的服务流程标准化,大幅提高客户忠诚度和满意度,规范家装的业务流程,提高企业的管理效率和服务效率。系统采用Browse/Server架构,客户端不需安装任何软件,通过浏览器即可方便使用系统;程序的开发平台采用J2EE开发平台,数据库表结构上使用了PowerDesigner数据库模型设计工具设计,数据库采用大型关系型数据库MS SQL Server,对客户信息进行安全、高效的分析和挖掘。系统实现目标是将公司整个客户业务过程集成到一个ERP平台中,通过软件将客户服务流程标准化,实现各业务单元、服务单元、施工单元之间的无缝流程衔接,提高客户咨询和服务效率、质量。系统软件功能上研究开发实现的系统共包含客户管理、装饰管理、营销管理、服务监察管理、财务管理、领导决策、系统管理7个子系统。系统搭建建筑装饰工程企业的市场部门、设计部门、工程部门、财务部门、服务监察部门等各个环节的协同工作平台,将现有客户、潜在客户、合作伙伴、产品、员工在统一的信息平台下实现集中管理和信息共享。对客户特征信息、客户需求信息、客户跟踪过程信息、客户咨询过程信息、客户服务过程信息、合同档案信息、合同施工过程信息、客户回访信息、客户投诉信息、客户维修信息、客户拜访问候信息等进行全过程的信息管理。在售前咨询、工程的实施回访、售后的服务报修三个方面对企业的业务进行全程管理、跟踪,切实提高企业管理效率和工作效率,真正实现企业以客户为中心的价值理念,降低企业的投诉、报修比率,咨询客户转化为签约客户的成功率大大提高。系统促使企业的服务流程标准化,最终提高企业的经营效率。建筑装饰行业信息管理系统建设是围绕整个公司的业务流程进行的,专为建筑装饰行业量身定制,实现售前、售中、售后、物流、信息流、资金流的协调统一;通过对家装企业管理的各个环节的深入研究,实现信息的共享和过程监控,建立完善的客户服务体系、工程管理体系、人力资源考核体系、领导决策分析体系。能够合理配置企业资源,降低运营成本,提高经济效益。
[Abstract]:Building decoration industry information management system is a customer relationship management system as the core, set production, sales, installation, after-sale, monitoring and other business functions as one of the ERP system, Through the establishment of this system, which is developed separately with its own business process, relying on modern information technology, starting from improving service for customers and strengthening management, it can greatly reduce customer complaint reporting rate and make customer service flow standardized. Greatly improve customer loyalty and satisfaction, standardize the business process, improve the management efficiency and service efficiency. The system adopts Browse / Server architecture, the client does not need to install any software, it is easy to use the system through browser, the development platform of the program is J2EE development platform, and the database table structure is designed with PowerDesigner database model design tool. Large relational database MS SQL Server is used to analyze and mine customer information safely and efficiently. The goal of the system is to integrate the whole business process of the company into an ERP platform, standardize the customer service process through software, and realize the seamless flow connection among the business units, service units and construction units. Improve customer consultation and service efficiency and quality. The system includes seven subsystems: customer management, decoration management, marketing management, service supervision management, financial management, leadership decision making and system management. The system sets up the market department, the design department, the engineering department, the finance department, the service supervision department and so on each link of the building decoration engineering enterprise's cooperative work platform, will existing customer, the potential customer, the partner, the product, the present customer, the potential customer, the partner, the product, Staff in the unified information platform to achieve centralized management and information sharing. Customer characteristic information, customer demand information, customer tracking process information, customer consultation process information, customer service process information, contract file information, contract construction process information, customer return information, customer complaint information, Customer maintenance information, customer visit greeting information, etc. for the whole process of information management. In the three aspects of pre-sale consultation, project implementation return visit, after-sale service reporting and repair, the whole process of business management is managed, followed up, the management efficiency and work efficiency of the enterprise are improved, and the value concept of customer-centered enterprise is really realized. Reduce the enterprise complaints, repair rate, consulting customers to contract the success rate greatly improved. The system promotes the standardization of the service flow of the enterprise, and finally improves the management efficiency of the enterprise. The construction of information management system of architectural decoration industry is carried out around the whole business process of the company, specially customizing for building decoration industry, realizing the coordination and unification of pre-sale, in-sale, after-sale, logistics, information flow and capital flow; Through the in-depth study of every link of the management of the home improvement enterprise, the information sharing and process monitoring are realized, and the perfect customer service system, the project management system, the human resource examination system and the leadership decision analysis system are established. Can reasonably allocate enterprise resources, reduce operating costs, and improve economic efficiency.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：TP311.52

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