铁路客运服务专业口语交际教学研究

发布时间：2018-11-04 12:56

【摘要】：随着社会的发展，各领域的竞争日趋激烈，口语交际能力已成为人们通往成功之路的有力武器。同时口语交际能力可以直接反映出一个人的德、才、学、识，是了解一个人最直接、最有效的“窗口”。加强铁路客运服务专业的口语交际教学显得尤为迫切。本论文从适应客服专业学生社会发展的需要出发，以客服人员专业化成长的需要为前提，结合理论和笔者的口语教学实践，对铁路客运服务专业的口语教学的现状进行调查，并针对口语教学中的典型问题进行反思、研究。本文在调查分析目前中职口语教学现状的基础上，从以下三个方面设置框架结构：一是中职口语交际教学的意义及专业倾向；二是铁路客运服务专业口语交际教学现状的调查分析；三是本文的重点，即铁路客运服务专业口语交际教学的策略。本文的研究特色在于突出客运服务专业的特点，将口语交际教学与客服人员口语表达情境的特殊性结合起来，把口语课堂教学与校外实践结合起来，希望通过此研究能够在一定程度上探索客服专业口语教学的新思路、新方法，，寻求一条培养铁路客运服务人员职业口语交际能力的有效道路。
[Abstract]:With the development of society, competition in various fields is becoming more and more fierce. Oral communication ability has become a powerful weapon for people to succeed. At the same time, oral communication ability can directly reflect a person's morality, talent, learning, knowledge, is the most direct and most effective "window" to understand a person. It is urgent to strengthen the oral communication teaching of railway passenger service specialty. In order to meet the needs of the social development of the students majoring in customer service, based on the needs of the professional growth of the customer service personnel, combined with the theory and the author's oral teaching practice, this paper investigates the present situation of the oral teaching of the railway passenger transport service specialty. At the same time, the typical problems in oral teaching are reflected and studied. Based on the investigation and analysis of the present situation of oral teaching in secondary vocational schools, this paper sets up a framework structure from the following three aspects: first, the significance and professional tendency of oral communication teaching in vocational schools; The second is the investigation and analysis of the present situation of oral communication teaching in railway passenger transport service specialty, and the third is the key point of this paper, that is, the strategy of oral communication teaching in railway passenger transport service specialty. The research features of this paper are to highlight the characteristics of passenger service specialty, to combine oral communication teaching with the particularity of the oral expression situation of customer service personnel, and to combine oral classroom teaching with out-of-school practice. It is hoped that this study can to a certain extent explore new ideas and methods of oral teaching for customer service professionals and seek an effective way to cultivate the professional oral communication ability of railway passenger service personnel.
【学位授予单位】：河北师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：H193.2

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