提高门诊药房药学服务水平的探讨

发布时间：2018-01-02 11:58

本文关键词：提高门诊药房药学服务水平的探讨　出处：《世界最新医学信息文摘》2016年65期 　论文类型：期刊论文

【摘要】：目的分析门诊药房药学服务过程中出现病人不满意及投诉现象原因,减少药患纠纷,提高门诊药房窗口的药学服务水平。方法回顾性分析2015年1月至2015年12月我院(北海市卫生学校附属医院)200例门诊病人药房窗口的药学服务不满意及投诉产生的原因,采取相应措施,建立规范的药学服务操作规程与行之有效的监督管理机制,提高药学水平。结果门诊病人不满意及投诉原因主要有四大类型:来自药师的原因80例,占40%,来自患者及家属方面的原因50例,占25%,来自医师方面的原因30例,占15%,医院方面的原因20例,占10%,结论病人不满意及投诉现象原因的分析,采取措施和建立规范的药学服务操作规程,进行有效的管理制度和人员素质的培养,提高药学水平,最大限度减少医患纠纷发生。
[Abstract]:Objective to analyze the causes of dissatisfied patients and complaints in the process of pharmacy care in outpatient pharmacy, and to reduce the disputes between patients and patients. To improve the level of pharmacy service in outpatient pharmacy window. Methods retrospective analysis of our hospital from January 2015 to December 2015 (affiliated Hospital of Beihai Health School). The dissatisfactory pharmacy service of 200 outpatients and the causes of complaint. Corresponding measures should be taken to establish standardized operation rules of pharmaceutical services and effective supervision and management mechanism. Results there were four main types of reasons for dissatisfaction and complaint: 80 cases (40%) from pharmacists and 50 cases (25%) from patients and family members. There were 30 cases (15 cases) from doctors and 20 cases (10 cases) from hospitals. Conclusion the causes of dissatisfied patients and complaints were analyzed. Measures should be taken to establish standardized operating rules of pharmaceutical care, effective management system and personnel quality cultivation should be carried out, pharmaceutical level should be improved, and disputes between doctors and patients should be minimized.
【作者单位】：广西北海市卫生学校;
【分类号】：R952
【正文快照】： 1资料与方法1.1资料。选择我院(北海市卫生学校附属医院)门诊药房2015年1月至2015年12月我院(北海市卫生学校附属医院)200例门诊病人门诊药房的药学服务不满意及投诉案例。1.2方法。分类整理200例门诊病人门诊药房的药学服务不满意及投诉案例,根据原因对门诊药学服务不满意及

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