品管圈在减少门诊药房患者候药时间中的应用与效果分析

发布时间：2018-01-14 23:29

本文关键词：品管圈在减少门诊药房患者候药时间中的应用与效果分析　出处：《中国药房》2015年01期 　论文类型：期刊论文

【摘要】：目的:减少门诊药房患者候药时间,提高患者满意度,提升药学服务质量。方法:以减少门诊药房患者候药时间为主题,根据品管圈的十大步骤开展品管圈活动,并评价有形成果和无形成果。结果:针对改善重点即缩短调配时间和审方时间,制订了包括修订绩效考核方案、加强情绪管理、增加审方软件、加强设备维护、优化药房布局、简化调配流程等措施。经过6个月的品管圈活动,患者平均候药时间由11.03 min缩短至5.79 min,目标达成率为91.61%,且圈员们的品管手法、团队凝聚力、愉悦感、积极性等无形成果均得到提高。结论:品管圈活动基本达到了预期目标,用于药房的管理有效、可行。
[Abstract]:Objective: to reduce the waiting time of patients in outpatient pharmacy medicine, improve patient satisfaction, improve the quality of pharmaceutical care. Methods: to reduce patient waiting time for medicine outpatient pharmacy as the theme, according to the ten steps of quality control circle QCC, and evaluate the tangible and intangible results results. Results: the key is to improve and shorten deployment time the Party established time, including revising the performance appraisal scheme, strengthening the management of emotion, increases the trial software, strengthen equipment maintenance, optimize pharmacy layout, simplify the allocation process and other measures. After 6 months of QCC, the average waiting time for medicine were reduced from 11.03 min to 5.79 min, the target rate of 91.61%. And the circle members quality management methods, team cohesion, sense of joy, enthusiasm and other intangible results were improved. Conclusion: QCC basically reached the expected target, for the management of pharmacy is effective, feasible.

【作者单位】：安徽医科大学附属省立医院药剂科;
【分类号】：R95
【正文快照】： 品管圈(Quality control circle,QCC)活动倡导以一线部门为中心,共同学习和运用品管方法,讨论、发现、解决工作中存在的问题,最终形成自动自发、自下而上、卓有成效的质量持续改善机制[1]。在当前的医疗环境下,患者挂号、收费、取药时间长,看病时间短的现象仍然普遍存在[2],门

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