基于缩短患者候药时间的门诊药房智能化工作流程优化实践

发布时间：2018-01-15 03:10

本文关键词：基于缩短患者候药时间的门诊药房智能化工作流程优化实践　出处：《中国药房》2015年25期 　论文类型：期刊论文

【摘要】：目的:优化智能化门诊药房工作流程,提高药房人员工作效率,缩短患者候药时间。方法:对我院药房在使用自动发药机后工作流程上各环节存在的问题进行分析,针对加药、配药、发药各环节的影响因素制订并实施相关措施以进行流程优化,并以配药时间、发药时间和患者候药时间为指标评价流程优化后效果。结果:通过采取调整入机药品品种数、轨道数和位置,在系统加药界面添加相似药品对照图片,规范加药流程,改进调配标签信息标示,调整发药流程,增设小包装药品等措施,6个月后药师的平均配药时间、发药时间和患者候药时间明显缩短,分别从3.4 min缩短至1.0 min、9.3 min缩短至6.1 min、12.7 min缩短至7.1 min。结论:优化药房智能化工作流程可缩短患者候药时间,提高患者满意度,推进药房智能化发展。
[Abstract]:Objective: to optimize the work flow of intelligent outpatient pharmacy and improve the efficiency of pharmacy staff. Methods: to analyze the problems in the working process after the automatic dispensing machine was used in the pharmacy of our hospital, aiming at adding and dispensing drugs. Formulation and implementation of relevant measures to optimize the process and time of dispensing. Results: by adjusting the number of drug varieties, the number of tracks and the position of the drugs, the control pictures of similar drugs were added to the system interface. After 6 months, the average dispensing time, the time of dispensing and the waiting time of patients were shortened obviously by standardizing the drug adding process, improving the label information marking, adjusting the dispensing process, adding the small package medicine and so on. It was shortened from 3.4 min to 1.0 min, 9.3 min to 6.1 min, respectively. Conclusion: optimizing the intelligent working process of pharmacy can shorten the waiting time of patients, improve the satisfaction of patients, and promote the intelligent development of pharmacy.
【作者单位】：广东省人民医院(广东省医学科学院)药学部;
【分类号】：R95
【正文快照】： 医院自动化药房的建设主要为了改变药品手工调剂模式,提高调剂速度和质量,充分发挥现有医院信息系统(HIS)的功能,实现医院药品调剂工作的信息化和自动化[1]。我院药房在2013年6月使用自动发药机后,智能化取代了传统的人工调配模式,改变了药房原有工作流程。智能化工作的不断细

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