品管圈在降低自动化药房库存差错率中的应用

发布时间：2018-05-21 02:44

本文选题：品管圈 + PDCA　；参考：《中国药房》2015年19期

【摘要】：目的:降低我院自动化药房库存差错率。方法:按照品管圈PDCA(Plan,计划;Do,执行;Check,检查;Action,行动)管理法的步骤设计实施活动,分析造成自动化药房库存差错的原因,探讨解决对策并实施,评价有形成果和无形成果,制定标准化流程。结果:自动化药房库存差错出现的主要原因有药品调剂差错、药品上架差错、退药单差错、自动摆药机和系统差错等。针对以上原因,拟定并制定药品出库核对与药品上架流程、自动化药房药品调剂流程、二级核对流程等相关规范,并予以实施。实施活动后有形成果即自动化药房库存差错率由9.17%降低至3.77%,制定的标准流程可确保整个PDCA持续运行;无形成果即管理成员在品管圈手法、责任感、沟通与协作等方面均有一定程度提高。结论:品管圈PDCA管理法用于降低自动化药房库存差错率可行,可为自动化药房管理提供参考。
[Abstract]:Objective: to reduce the stock error rate of automatic pharmacy in our hospital. Methods: according to the steps of quality control circle PDCA plan, check, check action, action) management, analyze the causes of inventory errors in automatic pharmacy, discuss the countermeasures and implement, evaluate tangible and intangible results. Develop standardized procedures. Results: the main causes of inventory errors in automatic pharmacy were drug dispensing errors, drug loading errors, single drug withdrawal errors, automatic dispensing machines and system errors. In view of the above reasons, this paper formulates and implements the relevant regulations such as drug checkout check and drug loading process, automatic pharmacy drug dispensing process, second level check flow and so on. The inventory error rate of the automatic pharmacy is reduced from 9.17% to 3.77 after the implementation of the activities. The standard process can ensure the continuous operation of the whole PDCA. Communication and collaboration have improved to a certain extent. Conclusion: the quality control ring PDCA management method is feasible to reduce inventory error rate in automatic pharmacy, and can provide reference for automatic pharmacy management.
【作者单位】：吉林大学第一医院二部药剂科;
【分类号】：R95

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