基层药师职业倦怠调查和分析

发布时间：2018-10-26 11:41

【摘要】：目的:了解基层药师职业倦怠的现状和相关因素影响的情况。方法:采用自编问卷和MBI-HSS,对海宁市174名药师进行调查。结果:有55.2%被试者有一定程度的情感衰竭现象,有7.5%的被试者有一定程度的去人性化现象,共有90.3%的被试者没有个人成就感,有职业倦怠感的比例为53.45%,轻度、中度、高度倦怠率分别为32.76%、16.10%、4.6%。在情感衰竭和去人性化上,工龄小于5年组显著高于工龄20年组,已婚显著高于未婚组;门诊西药房情感衰竭显著高于中药房,上夜班药师情感衰竭显著高于不上组;在去人性化上大专组显著比中专组得分高,门诊西药房得分显著高于中药房和办公室,上夜班药师显著高于不上组,收入2 000~3 000元组显著高于3 000~4 000元组;在个人成就感上,男性药师显著高于女性药师,收入4 000元以上组显著高于其他组。结论:一定数量的药师有不同程度的职业倦怠,应重点关注年轻和未婚药师,以及在上夜班和门诊西药房上班的药师。
[Abstract]:Objective: to understand the current situation of job burnout of pharmacists at the basic level and the influence of related factors. Methods: 174 pharmacists in Haining were investigated by self-made questionnaire and MBI-HSS,. Results: 55.2% of the subjects had a certain degree of emotional exhaustion, 7.5% of the subjects had a certain degree of dehumanization, 90.3% of the subjects did not have a sense of personal accomplishment. The proportion of job burnout was 53.45, mild, moderate and high burnout rates were 32.76% 16.10% and 4.6% respectively. In terms of emotional exhaustion and dehumanization, the working age less than 5 years was significantly higher than that of the working age group of 20 years, the married group was significantly higher than that of the unmarried group, the affective failure of the outpatient western medicine room was significantly higher than that of the Chinese pharmacy, and that of the night shift pharmacist was significantly higher than that of the non-working group. In dehumanization, the score of college group was significantly higher than that of secondary school group, the score of outpatient western medicine room was significantly higher than that of traditional Chinese pharmacy and office, the level of night shift pharmacist was significantly higher than that of no group, and the income of 2 000 ~ 3 000 yuan group was significantly higher than that of 3 000 ~ 4 000 yuan group. In terms of personal accomplishment, male pharmacists were significantly higher than female pharmacists, and those with income above 4,000 yuan were significantly higher than other groups. Conclusion: a certain number of pharmacists have different degree of job burnout. We should focus on young and unmarried pharmacists and pharmacists who work in night shifts and outpatient western pharmacies.
【作者单位】：海宁市人民医院;
【基金】：浙江省医学会临床科研基金(编号:2013ZYC-A97)
【分类号】：R952

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