秦皇岛港口医院绩效管理研究

发布时间：2019-02-23 14:08

【摘要】：随着我国经济体制改革的不断深化，国民经济的快速发展，人民生活水平的提高，人民的健康意识在逐渐增强。医疗服务与医院管理也面临着新形势下的改革与思考，公立医院在当今市场竞争激烈的格局下，也要改变传统的管理方式，，通过科学有效的绩效管理来提高员工的工作积极性，挖掘员工的潜力，提高员工绩效，进而提升医院的运营效率。本文从秦皇岛港口医院的实际情况出发，总结医院在过去几年经营管理模式上的经验和不足，通过收集大量信息、专项访谈、问卷调查等多种方式分析现阶段医院在绩效管理方面存在的问题和原因，运用现代绩效管理中新理念、新方法、新技术，为提高医院管理构建起一套新的绩效管理体系，使医院绩效管理更加科学、有效，保证医院在市场经济中稳步发展。本文以秦皇岛港口医院绩效管理为研究对象，实地调研秦皇岛港口医院在绩效管理实施中出现的问题，如绩效管理组织，绩效考核、绩效薪酬等方面的问题。对应这些问题，本文认为应采取系统而科学的措施与对策。首先，成立由高层管理者参与的绩效管理组织，重新设计一套绩效管理方案，使绩效管理步入正轨；其次，根据各岗位责任书设计不同的绩效考核标准，考核指标根据实际工作特点分类制定，以规范员工工作行为；最后制定秦皇岛港口医院绩效管理优化方案实施对策,如建立强有力的院、科两级组织保障体系；在绩效管理实施前对全员进行培训；保证绩效信息收集的真实有效性；保证绩效管理过程中的持续双向沟通。通过本文的研究，对我国公立医院管理的科学而规范的运营具有一定的参考作用，对秦皇岛港口医院绩效管理具有较强针对性指导作用。
[Abstract]:With the deepening of economic system reform, the rapid development of national economy and the improvement of people's living standard, people's health consciousness is gradually strengthened. Medical service and hospital management are also facing the reform and thinking under the new situation. Under the current situation of fierce market competition, public hospitals should also change the traditional management methods and improve the enthusiasm of employees through scientific and effective performance management. Tap the potential of staff, improve employee performance, and then improve hospital efficiency. Based on the actual situation of Qinhuangdao Port Hospital, this paper summarizes the experiences and shortcomings of the hospital in the past few years, through collecting a large amount of information, special interviews, This paper analyzes the problems and causes of hospital performance management in the present stage through questionnaire investigation, and sets up a new performance management system to improve hospital management by using new concepts, new methods and new technologies in modern performance management. To make hospital performance management more scientific and effective, to ensure the steady development of hospitals in the market economy. In this paper, Qinhuangdao port hospital performance management as the research object, the field investigation of Qinhuangdao port hospital in the implementation of performance management problems, such as performance management organization, performance evaluation, performance pay and other issues. Corresponding to these problems, this paper thinks that we should take systematic and scientific measures and countermeasures. First of all, set up a performance management organization with the participation of senior managers, and redesign a set of performance management program to make performance management on the right track; Secondly, according to the responsibility of each post design different performance evaluation standards, the assessment indicators are classified according to the actual work characteristics, in order to standardize staff work behavior; Finally, to formulate the implementation countermeasures of Qinhuangdao port hospital performance management optimization program, such as establishing a strong hospital, division two-level organization security system; before the implementation of performance management to train the whole staff; to ensure the effectiveness of the collection of performance information; Ensure continuous two-way communication in performance management process. Through the research of this paper, it has a certain reference function for the scientific and standard operation of the public hospital management in our country, and has a strong pertinence guiding function to the Qinhuangdao port hospital performance management.
【学位授予单位】：燕山大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;R197.3

【参考文献】