泰州市预防接种门诊服务满意度的结构方程模型研究

发布时间：2018-05-04 01:35

本文选题：结构方程 + 满意度　；参考：《现代预防医学》2017年20期

【摘要】：目的分析影响预防接种门诊服务满意度的关键因素,为进一步提高预防接种服务质量提供科学依据。方法采取分层随机抽样的方法,2016年5-9月对泰州市7个市(区)的3 000名调查对象进行问卷调查,并运用结构方程模型进行拟合和参数估计。结果结构方程模型的拟合效果较好,接种后服务对总体评价的影响最大,为0.391,其次接种中服务为0.219,整体环境为0.185,接种前服务为0.172,方便可及性影响程度最小为0.093。结论在今后的免疫规划工作中,各预防接种门诊应根据服务人口的特点和硬件设施条件,优化接种流程,提高接种环境的舒适性和人性化;利用信息系统和APP软件,分时段预约人员接种;同时进一步加强信息数字化预防接种门诊的建设。
[Abstract]:Objective to analyze the key factors influencing the satisfaction degree of preventive vaccination outpatient service, and to provide scientific basis for further improving the quality of vaccination service. Methods A questionnaire survey was conducted among 3 000 subjects in 7 cities (districts) of Taizhou from May to September 2016 by stratified random sampling, and the structural equation model was used to fit and estimate the parameters. Results the fitting effect of the structural equation model was better, the influence of service after inoculation on the overall evaluation was the biggest (0.391), the second was 0.219 in inoculation, the whole environment was 0.185, the service before inoculation was 0.172, and the influence degree of convenience and accessibility was 0.093. Conclusion in the future immunization planning, all vaccination clinics should optimize the inoculation process according to the characteristics of population service and hardware facilities, improve the comfort and humanization of inoculation environment, and use information system and APP software. At the same time, we should strengthen the construction of digital information vaccination clinic.
【作者单位】：泰州市疾病预防控制中心免疫规划科;东南大学公共卫生学院;
【基金】：江苏省预防医学科研课题(Y2015044)
【分类号】：R186

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