云计算服务合同实证研究

发布时间：2018-01-27 00:47

本文关键词： 服务合同数据安全知识产权　出处：《湘潭大学》2012年硕士论文　论文类型：学位论文

【摘要】：云计算服务合同是提供云计算服务的供应商与使用服务的用户签订的明确双方权利和义务的协议。本质上来讲，，云计算服务合同是服务合同的一种，不同的是，云计算服务商提供的服务是一种并非可见，可触摸的服务，而是在一种按需获取，随时扩展的网络资源。因此，云计算服务合同具有一些不同于别的服务合同的特点，比如标准化程度高，云计算服务商拥有提供何种服务、提供何种服务协议的决定权。云计算服务实施过程中，用户最关注的就是数据保护与数据安全问题，由此产生的法律问题，以及发生纠纷时由谁来承担损害责任与赔偿责任，必须由云计算服务商与使用服务的用户通过云计算服务合同来明确双方的权利和义务。用户将数据置于云中以获取便捷服务的同时，也面临着巨大的风险。如服务商对用户的数据信息进行分析、使用以及披露，数据丢失和泄露、数据删除不彻底、他人越权访问数据、服务的恶意使用等运营和使用风险，这些风险可能会导致数据的保密性、完整性以及可用性遭到严重破坏。而通常云服务提供商在合同中设置某些条款以达到规避责任或者转移风险的目的。因此，云计算的巨大风险不仅要通过技术手段来解决，用户对数据的权利更需要通过签订合同予以约定。本文选取30个有代表性的云计算服务合同作为样本，并以此为依据进行定量分析，主要涉及云计算服务合同条款的几大关键条款，如：对合同条款进行修订，适用法律及司法管辖，陈述与保证，有关知识产权的约定，服务商对用户数据的使用限制，数据的保密与安全，有关赔偿的约定，免责声明与责任限制，合同终止的影响等。并以该9大关键条款为依据得出云服务合同中存在的5大问题：随意更改合同条款及服务内容造成损失、用户的隐私与数据安全遭受损失、知识产权问题、免责声明与责任限制、合同终止后的风险控制。并以该5大问题为根据提出相应的解决问题的对策。合同签订之前进行充分的协商是非常有必要的，如果能注意并明确合同中的9大关键条款以及5大问题必然能减少履行过程中的纠纷。如果用户依据签订的服务合同条款不能很好的保护其权益，那么用户还可以依据违约责任，侵权责任，合同法对于格式条款的特殊规制来主张其权益的保护。文章重点分析了云计算服务合同履行过程中存在的问题及其解决问题的相应对策，以期为用户选择合适的云计算服务商、获取低风险的服务提供有价值的参考。
[Abstract]:Cloud computing service contract is an agreement between the provider of cloud computing service and the user who uses the service. In essence, cloud computing service contract is a kind of service contract, which is different from each other. Cloud computing service providers provide a service that is not visible, touchable, but is available on demand, expanding at any time. Cloud computing service contract has some characteristics different from other service contracts, such as the high degree of standardization, cloud computing service providers have to provide what kind of services. In the implementation of cloud computing services, users are most concerned about the issues of data protection and data security, resulting in legal problems. And who should bear the damage liability and compensation liability in the event of disputes, the cloud computing service provider and the users of the service must make clear the rights and obligations of both parties through the cloud computing service contract. Users put data in the cloud to obtain convenient services, but also face huge risks, such as service providers to analyze, use and disclose data information, data loss and disclosure. Data deletion is not complete, other people ultra vires access to data, malicious use of services and other operational and use risks, these risks may lead to data confidentiality. Integrity and availability have been severely compromised. Cloud service providers typically set certain terms in the contract for the purpose of circumventing liability or shifting risk. The huge risks of cloud computing need not only be solved by technical means, but also the rights of users to data need to be agreed by signing contracts. This paper selects 30 representative cloud computing service contracts as a sample, and based on this quantitative analysis, mainly involves several key terms of cloud computing service contracts. For example: revision of contract terms, applicable law and jurisdiction, statements and warranties, agreement on intellectual property rights, restrictions on the use of user data by service providers, confidentiality and security of data, and agreement on compensation. Disclaimer and limitation of liability, the impact of termination of contract, etc. Based on these 9 key clauses, five problems in cloud service contract are obtained: random modification of contract terms and loss of service content. Loss of user privacy and data security, intellectual property issues, disclaimers and liability restrictions. After the termination of the contract risk control. And based on the five major issues as the basis for the corresponding solutions to the problem. It is very necessary to make full consultation before the contract is signed. If we can pay attention to and clarify the 9 key clauses and 5 problems in the contract, we can reduce the disputes in the process of performance. If the user can not protect their rights and interests very well according to the signed terms of service contract. Then the user can also according to breach of contract liability, tort liability. The special regulation of contract law advocates the protection of its rights and interests. This paper focuses on the analysis of the problems existing in the implementation of cloud computing service contracts and the corresponding countermeasures to solve the problems. The purpose of this paper is to provide valuable reference for users to select suitable cloud computing service providers and obtain low-risk services.
【学位授予单位】：湘潭大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D923.6

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