虚拟空间视域下消费者权益保护研究

发布时间：2018-06-27 21:29

本文选题：虚拟空间 + 网络消费者　；参考：《西华师范大学》2017年硕士论文

【摘要】：随着虚拟空间环境进步与发展,如今,绝大多数人利用虚拟空间技术进行学习、购物、医疗、交通、娱乐等来满足自己的生活和精神需要。而在当前虚拟空间环境下,消费者对于经营者而言,作为弱势群体,他们的权益需要受到保护。虚拟空间中的消费针对传统的消费而言,具有便捷、快速、省时省力的特点,这给消费者带来了极大的便利。在看到虚拟空间给消费者带来诸多好处的同时,我们也应当看到其中存在的困境,消费者的知情权、自主选择权、隐私权、公平交易权等都受到侵害。虽然2013年修改的《中华人民共和国消费者权益保护法》(以下简称《消费者权益保护法》)做了较大幅度的修改,但在涉及虚拟空间视域下的消费者权益仍然需要完善,因此,虚拟空间视域下消费者权益保护研究这一课题具有十分重大的意义。除绪论和结论外,正文分为以下四个部分进行论述:第一部分,关于虚拟空间视域下消费者权益保护的内涵及重要性。首先应该明白这个课题所代表的含义,所以笔者在这部分中主要论述了虚拟空间消费的概念,消费者与网络消费者的概念,以及消费者权益的概念,阐述了网络消费者与传统消费者的区别,保护网络消费者权益的意义。第二部分,虚拟空间视域下消费者权益保护困境。结合虚拟空间视域下消费者权益的特殊性,笔者结合《消费者权益保护法》规定消费者具体权利主要从网络消费者的知情权、安全权、自主选择权、公平交易权、隐私权、求偿权和退货权七个方面阐述网络消费者权益保护的困境。第三部分,虚拟空间视域下消费者权益保护困境的缘由。网络消费者权益保护存在困境的根本缘由在于网络购物具有非现实性以及虚拟性,具体原因包括网络消费者自我保护意识薄弱,有关网络消费者权益保护的法律法规不健全,监管机制不健全和缺乏健全有效的救济制度。第四部分,虚拟空间视域下消费者权益保护对策。从提高网络消费者的自我保护意识,完善网络消费者权益保护的法律体系,加强对网络消费者权益的监督管理,完善网络交易纠纷的司法救济制度提出建议。
[Abstract]:With the progress and development of virtual space environment, nowadays, most people use virtual space technology to study, shopping, medical treatment, transportation, entertainment and so on to meet their own life and spiritual needs. In the current virtual space environment, consumers, as a vulnerable group, need to be protected. The consumption in the virtual space is convenient, rapid and labor-saving for the traditional consumption, which brings great convenience to the consumers. While seeing that virtual space brings many benefits to consumers, we should also see the dilemmas, such as the right to know, the right to choose independently, the right to privacy, the right to fair trade, and so on. Although the Law on the Protection of Consumer Rights and interests of the people's Republic of China (hereinafter referred to as the Law on the Protection of Consumer Rights and interests) amended in 2013 has made considerable changes, the rights and interests of consumers still need to be improved from the perspective of the virtual space, so, It is of great significance to study the protection of consumers' rights and interests from the perspective of virtual space. In addition to the introduction and conclusion, the text is divided into the following four parts: the first part, the meaning and importance of consumer rights and interests protection under the virtual space. First of all, we should understand the meaning of this topic, so in this part the author mainly discusses the concept of virtual space consumption, consumers and Internet consumers, as well as the concept of consumer rights. This paper expounds the difference between internet consumers and traditional consumers, and the significance of protecting the rights and interests of internet consumers. The second part, consumer rights and interests protection dilemma under the virtual space view. Combined with the particularity of consumers' rights and interests in virtual space, the author states that the specific rights of consumers mainly include the right to know, the right to security, the right to choose independently, the right to fair trade and the right to privacy. Claim right and right to return seven aspects of network consumer rights and interests of the plight of protection. The third part, the reason of consumer rights and interests protection dilemma under the virtual space view. The basic reason for the plight of the protection of network consumers' rights and interests lies in the fact that online shopping is unrealistic and fictitious. The specific reasons include the weak consciousness of self-protection of network consumers, the imperfect laws and regulations concerning the protection of the rights and interests of network consumers. The supervision mechanism is not perfect and lacks the perfect effective relief system. The fourth part, the consumer rights and interests protection countermeasure under the virtual space view. Some suggestions are put forward from improving the self-protection consciousness of network consumers, perfecting the legal system of protecting network consumers' rights and interests, strengthening the supervision and management of network consumers' rights and interests, and perfecting the judicial relief system of network transaction disputes.
【学位授予单位】：西华师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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