劳动人事争议仲裁中引入社会工作服务的途径探析

发布时间：2018-11-07 08:57

【摘要】：随着我国经济不断发展,劳动用工体制也在不断革新,用工环境也变得十分复杂。这些客观原因直接导致了企业员工需要承受着巨大压力,劳资双方矛盾不断加深,劳动争议也随之迅速增多。劳动争议案件数量逐年上升,仲裁员审理劳动人事争议案件的压力也不断加大。仲裁员在办案过程中既要注重履行公正、高效裁决的直接职能,也需要注重发挥化解争议、维护社会用工环境稳定等因素。但这其中依然存在着很严重的滥诉、劳资双方对裁决不满意上诉率高等问题的存在。社会工作者运用社会工作的专业服务则可以更好地解决这些问题,社会工作者可以在劳动人事争议仲裁机构中扮演多个角色,他既是仲裁机构的协助者,又是仲裁当事人的协调者,还可以是劳资双方的咨询提供者,更是维护社会用工环境稳定的倡导者。劳动人事争议仲裁中引入社会工作服务这一大胆的尝试由此孕育而生。为了探析劳动人事争议仲裁中引入社会工作服务的途径,我在大连金普新区劳动人事争议院进行了实地研究,通过文献分析法、个案访谈法、案例分析法、参与式观察法等方式进行了一系列地探析。了解到目前我国劳动人事争议仲裁机构存在的障碍以及目前的解决方式,并且评估了解决的效果。通过分析为社会工作者在劳动人事争议仲裁机构中进行了角色定位及职能分析。随后设想了社会工作介入劳动人事争议仲裁事务的流程,发现仲裁审理流程与社会工作基本流程恰好能够紧密地相互衔接,能够大大提高仲裁案件的审理效率与质量,最后通过实际案例的分析充分论证了这一想法。目前我国社会工作正处于起步阶段,想要真正地将社会工作先进的理念与实际相结合并产生良性效应还需要政府、企业、劳动者各方的接纳、配合才能使劳动人事争议仲裁中引入社会工作的优势才能够得以彰显,最终促进劳动仲裁机构、社会工作机构共同发展。
[Abstract]:With the development of our economy, the labor system is innovating, and the employment environment is becoming very complex. These objective reasons directly cause the employees to bear great pressure, the contradiction between labor and management is deepening, and the labor dispute is increasing rapidly. The number of labor dispute cases is increasing year by year, and the pressure on arbitrators to hear labor and personnel disputes is also increasing. In the course of handling a case, arbitrators should pay attention to not only the direct function of fair and efficient adjudication, but also the factors such as resolving disputes and maintaining the stability of social employment environment. However, there are still some problems, such as serious overappeal and high appeal rate. Social workers can solve these problems better by using professional services of social work. Social workers can play a number of roles in labor and personnel dispute arbitration institutions. They are the facilitators of arbitration institutions. It is also the coordinator of arbitration parties, the consultation provider of labor and management, and the advocate of maintaining the stability of social employment environment. The bold attempt to introduce social work service into labor and personnel dispute arbitration was conceived. In order to explore the ways of introducing social work service into labor and personnel dispute arbitration, I conducted a field study in Dalian Jinpu New District Labor and personnel dispute Institute. Through literature analysis, case interview and case analysis, The participatory observation method has carried on a series of analysis. The existing obstacles and solutions of labor and personnel dispute arbitration institutions in China are understood, and the effect of the resolution is evaluated. The role orientation and function of social workers in labor and personnel dispute arbitration institutions are analyzed. Then the paper conceives the process of social work intervening in labor and personnel dispute arbitration affairs, and finds that the process of arbitration hearing and the basic process of social work can be connected closely, which can greatly improve the efficiency and quality of arbitration cases. Finally, this idea is fully demonstrated through the analysis of practical cases. At present, our country's social work is in its infancy. If we want to truly combine the advanced concept of social work with reality and produce positive effects, we still need the acceptance of the government, enterprises and workers. Only with cooperation, the advantages of introducing social work into labor and personnel dispute arbitration can be demonstrated, and finally the labor arbitration institutions and social work institutions can be promoted to develop together.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D922.591;C916

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