领导风格、情绪劳动与组织公民行为的关系研究——基于服务型企业的调查数据

发布时间：2019-03-01 12:23

【摘要】：通过对42家服务型企业的500名员工进行实地抽样问卷调查,探索领导风格与员工情绪劳动对组织公民行为的影响。研究发现放任型领导风格和浅层行为正相关,交易型和变革型领导风格和深层行为正相关;浅层行为和组织公民行为负相关,而深层行为恰好相反;放任型领导风格和组织公民行为负相关,而交易型与变革型领导风格和组织公民行为正相关。同时,浅层行为不仅会强化放任型领导风格和组织公民行为的负向关系,还会削弱交易型领导风格和组织公民行为的正向关系。上述发现从理论上对情绪劳动研究做了新的补充,并对服务型企业领导者选择合适的领导风格、管理员工情绪劳动、激发员工组织公民行为具有指导意义。
[Abstract]:Through on-the-spot sampling survey of 500 employees in 42 service enterprises, this paper explores the influence of leadership style and emotional labor on organizational citizenship behavior. It is found that laissez-faire leadership style is positively correlated with shallow behavior, transactional and transformative leadership style is positively correlated with deep-seated behavior, and shallow-level behavior is negatively correlated with organizational citizenship behavior, while deep-seated behavior is just the opposite. There is a negative correlation between laissez-faire leadership style and organizational citizenship behavior, while transaction style is positively correlated with transformational leadership style and organizational citizenship behavior. At the same time, shallow behavior not only strengthens the negative relationship between laissez-faire leadership style and organizational citizenship behavior, but also weakens the positive relationship between transactional leadership style and organizational citizenship behavior. These findings have made a new supplement to the research of emotional labor in theory, and have instructive significance for the leaders of service-oriented enterprises to choose the appropriate leadership style, to manage the emotional labor of employees, and to stimulate the organizational citizenship behavior of employees.
【作者单位】：湖南大学工商管理学院;
【分类号】：F276.6;C936

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