我国城市社区自治关键绩效指标体系构建研究

发布时间：2018-01-01 23:38

本文关键词：我国城市社区自治关键绩效指标体系构建研究　出处：《电子科技大学》2014年硕士论文　论文类型：学位论文

【摘要】：随着国家的发展和社会的进步,人民生活水平逐步得到提高,大众对于自身居住环境及生活条件向公权力的拥有者即政府提出了更高的要求,在一定程度上对直接面对群众的基层社区提出了严峻的挑战。鉴于效率较低,流于形式等问题,城市社区自治的效果不容乐观,而这还得首先对我国城市社区自治的现状进行准确评估。于是,构建一套科学的绩效指标体系,准确、及时地对城市社区自治情况进行认识,就显得至关重要。作为较为成熟的绩效指标体系,关键绩效指标(KPI)能够使评估对象对相关的绩效目标有明确与统一的认识;使体系制定者清晰认识组织的具体运作情况;让评估对象可以集中精力于对组织绩效产生关键影响的工作;使体系制定者能及时发现实际问题并采取行动。本文在学习借鉴新公共管理理论等相关理论,以及对关键绩效指标等概念进行界定的基础上,经过文献资料分析和访谈材料整理,根据预调查结果,确定城市社区自治绩效的50项指标,编制出《城市社区自治指标调查问卷(修订版)》,并通过网络调查的形式对问卷进行回收。应用SPSS软件对指标进行提取,最终得到我国城市社区自治的37项关键绩效指标,指标分属于三个维度,包括行政能力及社区服务、社区建设与管理、公共服务供给及团队管理。同时通过AMOS软件进行结构方程模型验证分析。而后探索各指标与维度间的关系,发现执行力对行政能力及社区服务维度的影响最大,社区经济对社区建设与管理维度的影响最大,资源配置对公共服务供给及团队管理维度的影响最大。在被调查者的主观差异性上,沟通联络、公平分配、团结协作、公共服务、电子政务、经济环境、资源配置、与时俱进、民主参与、寻找机遇、协调控制、资产管理、社区经济、社区建设、政策供给、社区组织威信和组织学习在性别上没有显著性差异,学历在电子政务和经济环境上无显著差异,月均收入在人口管理、经济环境、计划科学性和民主参与上无显著差异,地区在居民归属感、素质修养、目标导向、有效监督、沟通联络、社区动员、和谐社区和民主参与上存在显著差异,年龄、婚姻状况、居住年限在各个指标上均存在显著差异。结合研究结论,最后对我国城市社区自治关键绩效指标体系的改进,以及进一步的研究提出了意见和建议。
[Abstract]:Along with the national development and social progress, people's living standards gradually improved, the public for their own living environment and living conditions to the public authorities that the government has put forward higher requirements, to a certain extent to directly face the challenges of the masses of grassroots community. In view of the low efficiency of formality, etc. the problem of city community autonomy, the effect is not optimistic, and it must first status of city community in China for accurate assessment. Then, construct a set of scientific performance index system, accurate understanding of the city community autonomy in a timely manner, is very important. As the performance index system is more mature, key performance index (KPI) to make the assessment object has a clear and unified understanding of the relevant performance goals; make the system makers clear understanding of specific operation organization; make evaluation object You can concentrate on the influence on organizational performance; the system makers can discover problems and take action. In this paper, learn from the new public management theory and other related theories, and defines the basic concepts of key performance indicators, through literature analysis and interview materials, according to the results of the pre the investigation, to determine the 50 indexes of city community autonomy performance, develop "city community autonomy Index questionnaire (Revised Edition) >, and through the network survey form to reclaim the questionnaire. The application of SPSS software to index extraction, 37 key indexes get city community autonomy in China, belong to index in three dimensions, including administrative and community services, community construction and management, public service and team management. At the same time, analysis and verification of structural equation model by AMOS software. After the exploration of the relationship between each index and dimensions, found to affect the execution of administrative capacity and community service dimensions of the greatest impact on the community economy community construction and management dimensions of the greatest impact of resource allocation on the supply of public services and management team. In the dimensions of the greatest subjective difference of respondents on communication, fair distribution, solidarity and cooperation, public services, e-government, economic environment, resource allocation, democratic participation, advancing with the times, looking for opportunities, coordination control, asset management, community economy, community construction, policy supply, community organization authority and organizational learning have no significant difference in gender, no significant difference in the degree of e-government and economy the environment, the average monthly income of the economic environment in the population management, planning, scientific and democratic participation in the area had no significant difference, in the sense of belonging to residents, quality cultivation, goal oriented, effective supervision, communication Contact, community mobilization, community harmony and democratic participation have significant differences in age, marital status, living life, there were significant differences in each index. According to the conclusion of the study, finally to improve our country city community autonomous key performance index system, and further study and put forward opinions and suggestions.

【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D669.3

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