新公共服务理论视角下通辽市政务服务中心建设研究

发布时间：2018-03-06 05:14

本文选题：新公共服务理论　切入点：政务服务中心　出处：《内蒙古大学》2017年硕士论文　论文类型：学位论文

【摘要】：国务院总理李克强在2016年政府工作报告中提到要建设人民满意的法治政府、创新政府、廉洁政府和服务型政府,政务服务中心作为政府面向公众的"第一窗口",是服务型政府最直接的表现形式。为公民提供公共服务是新公共服务理论的内在要求,公共管理者的作用体现在帮助公民实现公共利益,而不是对社会的驾驭和控制上。新公共服务理论对政务服务中心建设具有重要指导价值,对政务服务中心实际建设工作的开展具有里程碑式的意义,所以,本文是在新公共服务理论的视角下进行研究的。本文采用了文献分析法、案例研究法和实地调研法,对蒙古族聚居地区的政务服务中心进行研究,深入剖析了通辽市政务服务中心的建设情况,以期对我国政务服务中心建设提供理论指导和实践经验。本文界定了政务服务中心和服务型政府的基本概念并阐述了新公共管理理论与新公共服务理论,详细介绍了通辽市作为首批国家标准化试点单位的典型特色。针对通辽市政务服务中心在人员配备、电子政务建设与日常监督等方面存在的问题及原因进行了研究,介绍了美国、韩国、浙江、北京等国内外政务服务中心建设的成功经验。最后,受国内外成功经验的启发,针对通辽市政务服务中心在建设过程中出现的问题,提出了合理的建议。
[Abstract]:In his 2016 report on the work of the government, Premier Li Keqiang of the State Council mentioned the need to build a government of the rule of law that is satisfactory to the people, and to innovate the government, the clean government and the service-oriented government. As the first window for the government to face the public, the government service center is the most direct manifestation of the service-oriented government. Providing public services to citizens is the inherent requirement of the new public service theory. The role of public administrators is to help citizens realize public interests rather than to control and control the society. The new public service theory has important guiding value for the construction of government service center. It is of great significance to carry out the practical construction of the government service center. Therefore, this paper is studied from the perspective of the new public service theory. This paper adopts the literature analysis method, the case study method and the field investigation method. This paper studies the government affairs service center in the Mongolian area, and analyzes the construction of the government affairs service center in Tongliao city. This paper defines the basic concepts of the government service center and the service-oriented government, and expounds the new public management theory and the new public service theory. The typical features of Tongliao City as the first batch of national standardization pilot units are introduced in detail. The problems and reasons in staffing, e-government construction and daily supervision of Tongliao City Government Affairs Service Center are studied. This paper introduces the successful experiences in the construction of government service centers at home and abroad, such as the United States, South Korea, Zhejiang, Beijing, etc. Finally, inspired by the successful experiences at home and abroad, aiming at the problems in the construction process of the government affairs service centers in Tongliao City, Reasonable suggestions are put forward.
【学位授予单位】：内蒙古大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630

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