公共服务外包的三维风险识别模型研究

发布时间：2018-04-17 16:08

本文选题：公共服务外包 + 风险识别　；参考：《电子科技大学》2014年硕士论文

【摘要】：随着我国步入经济和社会双转时期,公共服务外包成为我国政府进行市场化改革和职能转变的必然要求。然而,实践中公共服务外包的发展却并非一帆风顺,由于外包过程中所产生的种种问题和风险而遭受大量质疑,甚至出现逆向外包的趋势。但现代社会是一个风险社会,风险不可避免。因此,因噎废食不但不可取,更应考虑如何对公共服务外包进行全面系统的风险管理,使其在我国实现顺利过渡,化危机为机遇。风险管理是一项系统工程,其首要环节是风险识别。只有全面系统地识别出公共服务外包的风险与否、风险类型、风险大小与风险性质,才能为全面的风险管理提供依据。由于公共服务外包的复杂特性,本文借鉴系统工程领域的三维结构模型,从三个角度作为切入点构建一套公共服务外包的三维风险识别模型。三个维度的设计分别是内容维度(公共服务外包的内容)、模式维度(公共服务外包的具体模式)和时间维度(公共服务外包的过程),分别用以解决基于承包商性质和外包服务性质的差异性、公共服务外包模式的差异性、公共服务外包阶段的差异性进行针对性风险识别的问题。模型三个维度的构建可以实现对公共服务外包中风险与否与风险类型的识别,以上风险识别结果可通过风险清单的形式呈现。然后,通过风险识别点的定位,运用风险矩阵法和科学的评估方法,可以实现对公共服务外包中风险大小和风险性质的识别,以此为风险应对提供依据。以上是本文所提出的研究假设,即公共服务外包三维风险识别模型的设计。接下来,依据合理性、科学性和有效性标准,本文对模型在单个和多个项目中的具体运用为例,证明了模型总体设计的合理性、科学性和有效性。然后,又分别对模型三个维度及其要素的设计进行三方面的论证,从而证明模型三个维度的设计也是合理、科学和有效的。本研究的创新点在于:尝试在公共管理领域构建一套三维概念模型,实现对研究对象的多角度分析。尝试梳理出公共服务外包的通用风险清单,并通过模型进行全面系统的风险要素识别。尝试将模型在多个项目中使用,实现系统的风险管理和动态的风险监控。
[Abstract]:As our country enters the period of economic and social transformation, public service outsourcing has become an inevitable requirement for our government to carry out market-oriented reform and function transformation.However, the development of public service outsourcing is not smooth in practice, because of the various problems and risks in the process of outsourcing, it has been questioned a lot, and even the trend of reverse outsourcing.But modern society is a risk society, risk is inevitable.Therefore, it is not advisable to waste food because of choking, but should consider how to carry on the comprehensive and systematic risk management to the public service outsourcing, so that it can realize the smooth transition and turn the crisis into the opportunity in our country.Risk management is a system engineering, its primary link is risk identification.Only by comprehensively and systematically identifying the risks, types, size and nature of the risks of public service outsourcing can we provide the basis for comprehensive risk management.Because of the complex characteristics of public service outsourcing, this paper draws lessons from the three-dimensional structural model in the field of system engineering, and constructs a set of three-dimensional risk identification model of public service outsourcing from three angles.The design of the three dimensions is content dimension (content dimension of public service outsourcing), mode dimension (specific mode of public service outsourcing) and time dimension (process of public service outsourcing), respectively, to solve the problem based on contractorsDifferences in quality and nature of outsourced services,The difference of public service outsourcing mode and the difference of public service outsourcing stage.The construction of three dimensions of the model can realize the identification of risk and risk type in public service outsourcing, and the above risk identification results can be presented in the form of risk list.Then, through the positioning of risk identification points, using risk matrix method and scientific evaluation method, we can realize the recognition of risk size and risk nature in public service outsourcing, so as to provide the basis for risk response.These are the research hypotheses proposed in this paper, that is, the design of three-dimensional risk identification model for public service outsourcing.Then, according to the criteria of rationality, scientificalness and validity, this paper proves the rationality, scientificalness and validity of the overall design of the model by taking the concrete application of the model in single and multiple projects as an example.Then, the design of the three dimensions of the model and its elements are demonstrated in three aspects, which proves that the design of the three dimensions of the model is reasonable, scientific and effective.The innovation of this study lies in: try to construct a set of three-dimensional conceptual model in the field of public management, and realize the multi-angle analysis of the research object.This paper tries to sort out the general risk list of public service outsourcing and identify the risk factors through the model.This paper attempts to use the model in many projects to realize the risk management and dynamic risk monitoring of the system.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630

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