基于BSC原理的福建海事局绩效目标管理与应用研究

发布时间：2018-06-26 11:18

本文选题：绩效管理 + 应用研究　；参考：《大连海事大学》2014年硕士论文

【摘要】：利用绩效目标管理手段提高公共管理部门的绩效,是现代公共管理中普遍推行的管理方法。随着直属海事系统对目标管理的推广应用,年度绩效目标管理还存在目标设定无法体现组织战略,导向性不够；考核理念落后,考核方式单一,无法实现全方面多层次考核；对下属各单位之间的差异性估计不足,目标分解不科学,指标设置与实际考核之间存在错位等问题。平衡计分卡(BSC)理论从财务角度、客户角度、内部流程角度、学习与成长角度四个维度,在企业战略性绩效管理中把组织的战略转变为新型的可用指标衡量的绩效管理体系,使组织策略可以转化成为行动。基于这个原理,结合海事管理的性质特点,提出基于BSC原理的绩效目标管理思路,围绕海事的宗旨和发展战略及目标之间互相平衡的原则,设计五个维度的考评指标体系,分别是安全核心目标、海事关系目标、内部流程目标、学习与创新目标、保障与发展目标。本文通过对目标管理体系运行现状的观察,总结福建海事局自实施目标管理以来取得的成绩,根据绩效管理理论的新发展,应用BSC的管理理念与实施工具,参照其他政府部门和直属海事局绩效目标管理的建设经验,研究提出解决问题的对策建议以及实现目标管理的有效途径。本文共分六个部分,第一部分：绪论。主要介绍研究的背景和意义,以及国内外理论发展和研究的现状,研究的思路、内容和方法。第二部分：目标管理及平衡计分卡(BSC)基本理论。系统介绍绩效管理两个主要理论：目标管理与BSC理论的要点,研究了BSC在公共部门的适用。第三部分：福建海事局绩效目标管理体系运行的现状与问题。对福建海事局现有的目标管理体系运行状况和存在问题进行研究。第四部分：BSC在公共部门的实践。对BSC在公共部门的实践进行了研究,阐述了在国内外公共部门应用BSC的实践意义。第五部分：基于BSC原理的福建海事局绩效目标管理设计思路。提出建立基于BSC原理的福建海事局年度绩效目标管理设计思路,设计绩效目标管理指标体系,以及体系的原则、职责、流程等。第六部分：基于BSC原理的福建海事局绩效目标管理实施方法。对基于平衡计分卡的目标管理实施方法进行了研究,提出了实施考核和评价的方法。
[Abstract]:It is a common management method to improve the performance of public management department by means of performance objective management. With the popularization and application of the target management in the direct maritime system, there are still some problems in the annual performance goal management: the goal setting can not reflect the organizational strategy, the orientation is not enough, the appraisal idea is backward, the assessment method is single, and the multi-level assessment can not be realized in all aspects. The difference between the subordinate units is not estimated enough, the target decomposition is not scientific, and there are some problems such as the mismatch between the index setting and the actual assessment. The balanced Scorecard (BSC) theory transforms the organizational strategy into a new performance management system, which can be measured by indicators, from the financial perspective, the customer perspective, the internal process perspective, the learning and growth perspective, to the strategic performance management of the enterprise. So that organizational strategy can be translated into action. Based on this principle, combined with the characteristics of maritime management, this paper puts forward the idea of performance goal management based on BSC principle, and designs the evaluation index system of five dimensions around the principle of balance among the purpose, development strategy and objectives of maritime affairs. They are core safety objectives, maritime relations objectives, internal process objectives, learning and innovation goals, security and development goals. This paper summarizes the achievements of Fujian Marine Administration since the implementation of objective management, and applies BSC's management concept and implement tools according to the new development of performance management theory. Referring to the construction experience of other government departments and maritime bureau, the paper puts forward the countermeasures and suggestions to solve the problem and the effective way to realize the goal management. This paper is divided into six parts, the first part: introduction. This paper mainly introduces the background and significance of the research, as well as the domestic and foreign theoretical development and research status, research ideas, contents and methods. The second part: the basic theory of objective management and balanced scorecard (BSC). This paper systematically introduces two main theories of performance management: objective management and BSC theory, and studies the applicability of BSC in the public sector. The third part: the current situation and problems of performance goal management system of Fujian Maritime Bureau. This paper studies the operational status and existing problems of the existing objective management system of Fujian Marine Administration. Part four: the practice of BSC in the Public sector. This paper studies the practice of BSC in the public sector and expounds the practical significance of applying BSC in the public sector at home and abroad. The fifth part: based on BSC principle, Fujian Marine Bureau performance objective management design ideas. Based on BSC principle, this paper puts forward the design idea of Fujian Marine Administration's annual performance goal management, the design of performance target management index system, and the principle, responsibility and flow of the system. The sixth part: based on the principle of BSC, the implementation method of performance objective management of Fujian Marine Bureau. The implementation method of objective management based on balanced scorecard is studied, and the method of implementing assessment and evaluation is put forward.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630.3

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