广东省政府“网上办事大厅”运行模式研究

发布时间：2018-07-02 15:15

本文选题：网上办事大厅 + 新公共管理　；参考：《广西大学》2014年硕士论文

【摘要】：自2009年开始,广东省政府就根据中共中央办公厅、国务院办公厅《关于深化政务公开加强政务服务的意见》和《中共广东省委、广东省人民政府关于加强社会建设的决定》的有关精神,提出了加强推进广东省综合政务服务改革的意见。在意见中,省政府要求大力推进政务服务信息化,建设全省电子政务大厅,完善政务服务网上办事功能,实现行政权力公开透明运行,打造24小时服务的电子政府。经广东省政府的大力统筹推进,2012年10月19日,广东省网上办事大厅正式上线(http://www.gdbs.gov.cn/)运行。网上办事大厅是以集中办理政府权限范围内行政审批为宗旨设立的,是地方政府在治理模式上的重要改革创新,广东省政府结合本省实际,放眼长远、果断决策,积极探索,把握机遇、闯出了一条具有很强示范意义的电子政务发展之路。广东省网上办事大厅项目的启动,是建立在新公共管理理论的服务型政府理论基础上的职能创新,并在建立顾客导向型政府、提高审批行政效率、实施政府流程再造等方面进行了有益的探索。截止至2014年10月,网上办事大厅的服务事项总数已达到94391项,网上办事大厅上线以来,系统推进了政务服务、行政审批、公共资源交易、效能监察的政务服务体系改革,对广东全省的政务改革起到了积极的作用,同时网上办事大厅解决了政府和群众之间信息不对称的问题,为政府和群众之间搭建了一座快速沟通桥梁,因此必须进一步完善网上办事大厅的建设,要更加明确网上办事大厅的发展模式,提升网上办事大厅的服务功能,进一步完善网上办事大厅的运行机制,使得政务公开机制更加透明、投资审批机制更加简单、网上办事机制更加便捷、政民互动机制更加直接、效能监察机制更加有效。尤其是今年2月中央网络安全和信息化领导小组成立之后,国家对新时期推进信息化和电子政务建设做出战略部署,确立了网络强国的战略目标,该目标给各省市的电子政务发展注入了新的活力,广东网上办事大厅的发展模式必将可以向着更健康更蓬勃的方向发展,值此网上办事大厅成立两周年之际,笔者认为对广东省政府“网上办事大厅”运行模式进行研究,可以分析出广东模式如何能走向更加良性发展道路,同时也为目前正在筹划建设网上办事大厅的其他省市政府提供正向借鉴。
[Abstract]:Since 2009, the Guangdong Provincial Government has, according to the General Office of the CPC Central Committee, the General Office of the State Council, "opinions on deepening the openness of Government Affairs and strengthening Government Affairs Service" and "Guangdong Provincial Party Committee of the CPC," The relevant spirit of the decision of the people's Government of Guangdong Province on strengthening the social construction puts forward some suggestions on strengthening the reform of the comprehensive government affairs service in Guangdong Province. In the opinion, the provincial government demands to vigorously promote the informatization of government affairs service, construct the electronic government hall of the province, perfect the function of government affairs service online, realize the open and transparent operation of administrative power, and create the electronic government with 24 hours service. By the Guangdong Provincial Government to promote, on October 19, 2012, the Guangdong online Office officially online (http://www.gdbs.gov.cn/) operation. The online work hall is set up for the purpose of centralized administrative examination and approval within the scope of government authority, and is an important reform and innovation of the local government in the governance mode. The Guangdong Provincial Government, in combination with the actual situation of the province, takes a long-term, decisive decision and actively explores, Seize the opportunity, break out a strong demonstration significance of the development of e-government road. The launching of the Project of Guangdong Province's online work Hall is a function innovation based on the service-oriented government theory of the new public management theory, and the establishment of a customer-oriented government to improve the efficiency of examination and approval administration. The implementation of government process reengineering and other aspects of beneficial exploration. As of October 2014, the total number of service items in the online affairs hall has reached 94391. Since the online service hall was launched, the system has promoted the reform of the government affairs service system, administrative examination and approval, public resource transaction, and efficiency supervision. It has played a positive role in the reform of government affairs in Guangdong Province. At the same time, the online work hall has solved the problem of information asymmetry between the government and the masses, and has built a rapid communication bridge between the government and the masses. Therefore, it is necessary to further improve the construction of the online work hall, clarify the development mode of the online service hall, enhance the service function of the online service hall, and further improve the operation mechanism of the online service hall. It makes the mechanism of government affairs open more transparent, the mechanism of investment examination and approval more simple, the mechanism of handling affairs online more convenient, the mechanism of interaction between government and people more direct, and the mechanism of efficiency supervision more effective. In particular, after the establishment of the Central leading Group on Network Security and Informatization in February this year, the state has made strategic arrangements to promote the construction of information technology and e-government in the new era, and has established the strategic goal of a powerful network country. This goal has injected new vitality into the development of e-government in various provinces and cities, and the development model of Guangdong Internet work Hall will certainly be able to develop in a healthier and more vigorous direction. On the occasion of the second anniversary of the establishment of the online work Hall, The author believes that by studying the operation mode of the Guangdong Provincial Government's "online work Hall", we can find out how the Guangdong model can move towards a more benign development path. It is also a positive reference for other provincial and municipal governments that are planning to build online halls.
【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D63

【相似文献】