公共服务、政府透明度与公众对政府的信任:影响机理与经验证据

发布时间：2019-08-19 13:29

【摘要】：公众对政府的信任关系到政府合法性、社会稳定性和法制有效性。近年来,很多国家面临公众信任政府程度日益下降的窘境。为了改变这种局面,一些国家意图通过建设电子政务来改善公共服务、提高政府透明度,进而增强公众对政府的信任。然而,这种举措可以提高公众对政府的信任吗?本文首先剖析公共服务、政府透明度影响公众信任政府程度的机理,然后根据中国2010年300个地级市电子政务评估数据,采取结构方程模型进行检验。结果发现,公众对政府的信任与公共服务正相关,公共服务越好,公众越信任政府;公众对政府的信任与政府透明度正相关,政府透明度越高,公众越信任政府。研究还发现,公共服务还通过影响政府透明度而间接影响公众对政府的信任。本研究对公共管理改革具有一定的应用参考价值。
[Abstract]:Public trust in the government is related to the legitimacy of the government, social stability and the effectiveness of the legal system. In recent years, many countries are facing the dilemma of declining public trust in the government. In order to change this situation, some countries intend to improve public services and transparency by building e-government, thus enhancing public trust in the government. However, can such a move enhance public trust in the government? This paper first analyzes the mechanism of public service and government transparency affecting the degree of public trust in the government, and then adopts the structural equation model to test the e-government evaluation data of 300 prefecture-level cities in China in 2010. The results show that the public trust in the government is positively related to the public service, the better the public service, the more trust the public trust the government; the public trust in the government is positively related to the transparency of the government, the higher the transparency of the government, the more trust the public trust the government. The study also found that public services also indirectly affect public trust in the government by affecting government transparency. This study has certain application reference value to the public management reform.
【作者单位】：南京财经大学会计学院;西悉尼大学会计学院;
【基金】：教育部人文社科基金“政府财务信息网络披露研究”(09YJC790142) 江苏哲学社会科学规划基金“江苏服务型政府建设研究”(09ZZC006) 南京财经大学预研项目(2010)
【分类号】：D630

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