A银行柜台人员绩效考核研究

发布时间：2018-01-27 06:13

本文关键词： A银行柜台人员绩效考核　出处：《广西师范大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着我国金融体制的改革,我国银行快点发展,银行的经营与管理体制也发生了巨大的变化,银行业的发展取得了不容小觑的成果。但是不可忽视的是,随着国内经济对外开放的程度扩大,国际经济一体化趋势越加明显,银行业面临的竞争压力越来越大。同时,伴随客户金融需求的多远变化和选择空间的扩大,银行的金融服务质量也面临更多的考验,提升银行服务效率和服务质量显得尤为重要。柜台人员作为银行的基层人员,其自身素质和工作表现对银行的整体形象和工作质量影响很大,如何提高网点员工的工作效能,仍然是商业银行必须关注的重要问题。商业银行在建立并不断完善柜台人员的绩效考核体系上,进行了广泛持续的探索和尝试,在不断发展的同时,也面临着一些亟特研究解决的问题。本文以A银行为研究对象,从银行柜台人员绩效考核角度出发,选取柜台人员绩效考核问题作为研究对象,立足于对该行柜台人员绩效考核相关情况的收集整理、实地考察和问卷调查,着重分析了A银行柜台人员绩效考核目前存在的5个方面主要问题,即绩效考核考核目的被曲解、绩效考核流程不合理、绩效考核标准制度不合理、绩效考核信息管理不适应、绩效考核反馈机制不完善等,并对问题成因进行了深入的思考和分析。在绩效和绩效考核等相关理论框架下,对A银行柜台人员绩效考核存在的问题提出了相应的改进措施。
[Abstract]:With the reform of China's financial system and the rapid development of Chinese banks, great changes have taken place in the banking management and management system, and the development of the banking industry has achieved results that should not be underestimated. With the opening of domestic economy to the outside world, the trend of international economic integration is becoming more and more obvious, and the banking industry is facing more and more competitive pressure. At the same time, with the customer's financial needs of the far changes and the expansion of choice space. The bank's financial service quality is also facing more tests, it is particularly important to improve the efficiency and service quality of bank services. Its own quality and work performance have a great impact on the overall image and work quality of the bank, how to improve the work efficiency of network employees. It is still an important issue that commercial banks must pay attention to. Commercial banks in the establishment and continuous improvement of the performance appraisal system of counter staff, has carried out extensive and continuous exploration and attempt, while constantly developing. This paper takes Bank A as the research object, from the bank counter staff performance appraisal angle, selects the counter personnel performance appraisal question as the research object. Based on the collection and collation of the relevant situation of the performance appraisal of the bank's counter personnel, field investigation and questionnaire survey, the paper emphatically analyzes the five main problems existing in the performance appraisal of the over-the-counter staff of Bank A at present. Namely, the purpose of performance appraisal is misinterpreted, the performance appraisal process is unreasonable, the performance appraisal standard system is unreasonable, the performance appraisal information management is not suitable, the performance appraisal feedback mechanism is not perfect and so on. Under the relevant theoretical framework such as performance and performance appraisal, this paper puts forward the corresponding improvement measures to the problems existing in the performance appraisal of bank A counter personnel.
【学位授予单位】：广西师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F832.33

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